Voluntary Services Officer

The duties of the Voluntary Services Officer GSincludes but is not limited to:

• Provides technical and administrative supervision to subordinates which may include an Assistant Chief Specialist Program Support Assistant Secretary or other administrative staff.
• Plans and leads all philanthropic activities and programs within widely dispersed locations across the healthcare system VA Administrations and State Veterans Homes.
• Conducts and analyzes comprehensive needs assessments for optimal alignment of the program in support of the organizations mission and goals.
• Exercises final authority for the full range of personnel actions and organization design proposals recommended for the integration of this category of without compensation (WOC) employees.
• Ensures compliance with all applicable standards of The Joint Commission (TJC) for VHA volunteers to include maintaining the official volunteer personnel files mandated training records assignment guides competency and performance assessments and other applicable role-specific documentation.
• Designs develops and implements the recognition and incentive awards program for the organizations volunteer workforce.
• Provides oversight of the organizations General Post Funds and in-kind development activities.
• Manages the day-to-day operations of the philanthropic development activities
• Monitors all donated monetary funds at the healthcare system level within the stations General Post Fund (GPF) Accounts.
• Exercises discretionary authority to approve the allocation and distribution of such funds.
• Prepares business case justification for anticipated expenses including alignment with VA and VHA goals and priorities strategy identification benchmarking and evaluation in support of proposed budget.
• Plans designs and develops each volunteer role and the work to be accomplished.
• Serves as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals assesses risks anticipates outcomes and alternative strategies.
• Establishes local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system..

Work Schedule: Monday-Friday 7:30am to 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Voluntary Services Officer/PD99897S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

INDIVIDUAL OCCUPATIONAL REQUIREMENTS
There are no Individual Occupational Requirements for this series.


GRADE DETERMINATION GS-12
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experiences must meet all of the following:

1. Assists with philanthropic activities and or programs;
2. Complies with all relevant regulations and laws in conducting philanthropic development activities; and
3. Maintains records of all donations.

You will be rated on the following Competencies for this position:

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is moderately sedentary although considerably variable. It requires a fair amount of standing sometimes for long periods walking climbing stairs and bending. Work may require some heavy to moderate lifting transporting of materials equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work it may require occasionally working in extreme temperatures (hot or cold).

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

None