Voluntary Services Assistant

Duties include but not limited to:

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facilitys CDCE/Voluntary Service office. They will be reporting directly to the CDCE/Voluntary Service Officer/Chief. Due to the cross-cutting nature of this office the incumbent shows a general understanding of the federal government VA and each of its Administrations with a primary focus on VHA. The incumbent is responsible for providing CDCE/Voluntary Service program management and overall program operations duties include but are not limited to:

• Providing support to the facilitys CDCE/Voluntary Service operations as the first point of contact for potential volunteers patients visitors service organizations corporate and community leaders donors and other internal and external stakeholders.
• Exhibiting a high degree of tact diplomacy and courtesy with every interpersonal interaction daily.
• Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system agency representatives (including VHA VBA and NCA) and community officials regarding programs events and activities.
• Maintaining many physical and/or electronic records for reports due monthly quarterly annually and ad hoc.
• Serving as the primary timekeeper for all CDCE/Voluntary Service employees.
• Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs entering actions by Human Resources and employment decisions into HR Smart USA Staffing and any other relevant position management portals as determined by local VISN or national protocols.
• Responsible for clerical functions associated with the CDCE/Voluntary Service program management.
• Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department.
• Receiving processing and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.
• Coordinating requests and purchases of office operating supplies generates reports from automated information systems and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office.
• Performs other related duties as assigned

Work Schedule: Monday - Friday. Schedule determined by facility. Weekends may be required on occasion.
Position Description Title/PD#: Voluntary Services Assistant/PD99769S

• You must be a U.S. citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume Transcripts etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( valid state issued drivers license is required for this position
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period (OR INSERT trial period) your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period (OR INSERT 2-year trial period) during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

To qualify for this position applicants must meet all requirements by the closing date of this announcement.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: orders and maintains necessary level of needed forms and office supplies; maintenance of office records and files; Compiles data for reporting purposes; experience inputting data into a computerized database; experience recording and managing physical items such as donation; and utilizing interpersonal communication skills which foster effective working relationships.

NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

***A valid drivers license is required for this position. For more information on these qualification standards please visit the United States Office of Personnel Managements website at refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Education

There is no educational substitution at this grade level.