Voluntary Benefits Workload Coordinator

Job Posting End Date: October 28

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

The Voluntary Benefits Workload Coordinator is responsible for supporting workload management activities across Voluntary Benefits Claims Operations. This role serves as a key operational resource by monitoring claim inventory coordinating work distribution supporting claim activity routing and helping ensure workloads are balanced to meet service quality and productivity objectives. The position partners closely with leaders and operational teams to optimize workflow management and support efficient claim processing.

Principal Duties and Responsibilities:

• Monitor and distribute claim inventory to support operational service levels and business priorities.
• Manage daily work allocation of claim activities based on workload demand capacity and staffing resources.
• Perform claim routing reassignment and pre-examination activities to ensure work is directed to the appropriate teams.
• Review workload queues and dashboards to identify inventory imbalances processing delays and workflow issues.
• May perform other duties as assigned
  

Job Specifications:

• High School diploma or equivalent required 2 years college or more preferred
• Minimum 1 year of customer service or equivalent relevant work experience
• Strong analytical and reporting skills with the ability to interpret operational data and recommend actions.
• Experience working with reporting dashboards workflow management tools and claim processing systems preferred.
• Ability to manage multiple priorities and make decisions in a fast-paced environment.
• Good understanding of products processes workflows and systems utilized in area.
• Ability to utilize Microsoft Excel Application.
• Knowledge of roles and responsibilities of others on the team.

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$35000.00-$56700.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum