VITA VITA Print Service Support Technician

ContractVITA Print Service Support Technician - Phone and In Person IVs required!
ON SITE Training period required then can be remote (see below)
MAX VENDOR RATE: $49.15Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected does your candidate agree to this arrangement

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering.
Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill	Required/Desired	Amount	of Experience
Microsoft 365	Required	5.0	Years
Strong communication and interpersonal skills and detail oriented	Required	5.0	Years
Strong analytical and troubleshooting skills	Required	5.0	Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5.0	Years
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.	Required	5.0	Years
Commitment to delivering high quality end user support and customer service	Required	5.0	Years
Experience in a help desk or technical support role.	Required	5.0	Years
Knowledge of IT systems	Required	5.0	Years
Knowledge of print services environment	Desired	2.0	Years

Required Skills:

Microsoft 365 Strong communication and interpersonal skills and detail oriented Strong analytical and troubleshooting skills Ability to prioritize tasks and manage time effectively in a fast-paced environment. Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests. Commitment to delivering high quality end user support and customer service Experience in a help desk or technical support role. Knowledge of IT systems