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VITA Print Service Support Technician
Job Location:
Job Location:
Richmond, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 October 2026 (6 days ago)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected does your candidate agree to this arrangement
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have.Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected does your candidate agree to this arrangement
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have.Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
| Skill | Required / Desired | Amount | of Experience |
| Microsoft 365 | Required | 5 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
| Strong analytical and troubleshooting skills | Required | 5 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
| Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests. | Required | 5 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
| Experience in a help desk or technical support role. | Required | 5 | Years |
| Knowledge of IT systems | Required | 5 | Years |
| Knowledge of print services environment | Desired | 2 | Years |
