Visitor Services Information Assistant

• Supervises 20% or less of assigned duties.
• Duties described are at the target grade GS-06.
• Responsible for inventory and control of various merchandise that is located in the visitor center.
• Troubleshoots and resolves any problems associated with the visitor centers personnel equipment or sales.
• Coordinates and directs the daily operations for information centers including the handling of daily receipts sales and personnel.
• Ensures the visitor centers are maintained in accordance with established standards.
• Manages multiple visitor information centers and plans organizes and completes recreation information to be responsive to the public needs for all sites.

• Must be a U.S. Citizen or National.
• Males born aftermust be registered for Selective Service or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit E-Verify.
• As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

In order to qualify you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position visit the Office of Personnel Managements General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-6 level: Applicants musthave one year specialized experience equivalent to the GS-5 in the Federal service. Specialized experience is defined as one or more the following:

• Ensure that the information desk at a reception area or visitor center is covered at all times;
• Provide guidance to the public on rules and regulations regarding on-unit activities and attempts to gain public cooperation in protecting resources from damage and pollution;
• Perform regular daily activities for the reception area or visitor center including but not limited to answering phones greeting visitors daily opening and closing of the facility and raising/lowering the flag; arrange informational interpretive displays in the reception area or visitor center.