Visitor Experience and Accessibility Manager

The Visitor Experience and Accessibility Manager has responsibility for overseeing all aspects of the operation and administration of the Visitor Experience Accessibility and Volunteer Program.

In this position you will:

• Oversee and support the day-to-day operations of visitor and accessibility services and learning spaces to ensure effective and consistent service delivery.

• Implement established policies and procedures governing visitor flow service protocols and public engagement activities.

• Provide guidance assign work monitor performance and support employee development. Participate in hiring preparing performance plans and evaluations and recommending awards or corrective actions as appropriate.

• Plan coordinate and implement visitor experience accessibility and volunteer programs within established frameworks and priorities set by leadership. Track program performance metrics analyze visitor feedback and operational data and recommend improvements

• Coordinate volunteer program operations including recruitment onboarding training and communication using established procedures and practices.

• Coordinate with internal stakeholders to support program activities and ensure visitor service considerations are addressed.

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements including one year time-in-grade at the next lower grade level for promotion candidates must be met within 30 days of the job announcement closing date. See the Required Documents section for additional information.

For information on qualification requirements seeQualification Standards Handbook forGeneral Schedule Positionson OPM website.

Additional Requirements:

1. A Tuesday through Saturday work schedule is addition this position will require the selectee to work occasional evenings.
2. This position requires standing walking and moving throughout museum spaces or outside of the museum for extended periods while supporting program delivery. Some lifting or carrying of educational materials may be required. Physical demands are consistent with those of a museum and office environment.
3. Work is performed primarily in museum spaces classrooms and office settings. The environment involves everyday risks typical of public and office environments. Some activities may occur in laboratory or collections areas requiring adherence to established safety protocols and the use of appropriate protective attire.

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service. For this position specialized experience is defined as 1) overseeing visitor experience accessibility and volunteer programs and 2) using customer service practices and visitor engagement strategies to create the highest quality experience within a large museum.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement as you will be deemed ineligible for consideration. Instead provide detailed descriptive information about your actual experience.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.