Virtual Customer Support & Administration Specialist

PulseMediaNL is seeking a professional organized and customer-focused Virtual Customer Support & Administration Specialist to join our remote team.

This position combines customer assistance with essential administrative responsibilities including data entry email management records maintenance document processing digital filing and general operational support.

The ideal candidate is dependable detail-oriented comfortable working with digital systems and able to communicate professionally with customers and team members while working independently.

The Virtual Customer Support & Administration Specialist will assist with routine customer inquiries while providing administrative support across daily business operations.

Responsibilities include responding to customer communications processing requests updating CRM and database records entering and verifying information maintaining spreadsheets organizing digital documents tracking outstanding requests and supporting internal teams.

This role requires excellent organization strong attention to detail professional communication and the ability to manage multiple responsibilities effectively in a remote environment.

• Respond to customer inquiries through email chat and other approved communication channels.

• Provide accurate and professional information regarding routine questions and requests.

• Assist customers with general service or administrative matters.

• Maintain a friendly patient and professional approach.

• Document customer communications and actions taken.

• Track pending requests and required follow-ups.

• Escalate complex sensitive or unresolved issues to the appropriate team.

• Follow established customer-support procedures and communication standards.

• Provide day-to-day administrative assistance to supervisors and internal teams.

• Process routine forms documents and administrative requests.

• Maintain administrative trackers logs and task lists.

• Prepare basic reports summaries and correspondence.

• Update spreadsheets and internal databases.

• Monitor outstanding administrative activities.

• Coordinate routine follow-ups.

• Assist with special projects and additional administrative duties as assigned.

• Enter customer and business information accurately into approved systems.

• Create new records and update existing information.

• Transfer information from forms documents emails and other approved sources.

• Review records for accuracy and completeness.

• Identify missing duplicate outdated or inconsistent information.

• Correct routine errors according to established procedures.

• Maintain organized customer and administrative records.

• Assist with database-cleanup and data-quality activities.

• Create and update customer profiles.

• Maintain accurate contact and account information.

• Record customer inquiries notes and follow-up requirements.

• Review CRM records for completeness.

• Identify outdated or duplicate records.

• Retrieve information for authorized team members.

• Maintain consistent and accurate customer documentation.

• Monitor assigned customer-support and administrative inboxes.

• Review incoming requests and determine appropriate actions.

• Respond to routine emails using approved information or templates.

• Forward specialized inquiries to appropriate team members.

• Track unresolved and pending requests.

• Follow up on outstanding communications when required.

• Maintain accurate communication records.

• Escalate urgent matters appropriately.

• Review and process routine business documents.

• Upload rename categorize and organize electronic files.

• Maintain structured digital filing systems.

• Check documents for missing or inconsistent information.

• Follow established file-naming conventions.

• Retrieve documents for authorized employees.

• Assist with file cleanup and archiving.

• Maintain accurate records of processed documentation.

• High school diploma secondary school qualification GED or equivalent.

• Strong written and verbal communication skills.

• Basic to intermediate computer proficiency.

• Good typing and data-entry abilities.

• Strong attention to detail and accuracy.

• Good organizational and time-management skills.

• Ability to communicate professionally with customers.

• Ability to use email spreadsheets documents and online business systems.

• Ability to follow instructions and established procedures.

• Ability to manage multiple responsibilities.

• Ability to work independently in a remote environment.

• Responsible approach to confidential information.

Previous experience in customer service administration data entry virtual assistance office support or clerical work is beneficial but may not be required.

Experience or familiarity with the following is advantageous:

• CRM and customer-management systems

• Customer-support or ticketing platforms

• Microsoft Word Excel and Outlook

• Google Docs Sheets Drive Gmail and Calendar

• Database-management systems

• Cloud-based business applications

• Digital document-management platforms

• Virtual meeting and collaboration tools

Training may be provided for PulseMediaNL-specific systems and procedures.

Customer Focus: Ability to provide friendly professional and helpful customer assistance.

Communication: Ability to communicate clearly and professionally through digital channels.

Attention to Detail: Ability to identify errors missing information and inconsistencies.

Organization: Ability to manage records customer requests documents and administrative tasks efficiently.

Data Accuracy: Commitment to maintaining complete and reliable information.

Time Management: Ability to prioritize responsibilities and meet deadlines.

Problem Solving: Ability to assess routine issues and determine the appropriate action or escalation.

Professionalism: Ability to maintain a professional approach in customer and internal communications.

Confidentiality: Ability to handle sensitive information responsibly.

Reliability: Consistent attendance responsiveness and completion of assigned responsibilities.

Adaptability: Willingness to learn new technologies systems and procedures.

The Virtual Customer Support & Administration Specialist may have access to confidential customer employee vendor or company information.

Employees are expected to protect sensitive information maintain secure login credentials use approved company systems and follow established privacy and information-security procedures.

Confidential information must never be shared with unauthorized individuals. Any suspected data loss privacy breach or unauthorized access should be reported promptly.

Applicable privacy and data-protection requirements including GDPR requirements where relevant must be followed.

The successful candidate will be expected to:

• Maintain reliable internet access during scheduled working hours.

• Remain available through designated communication channels.

• Maintain dependable attendance and punctuality.

• Manage assigned responsibilities independently.

• Prioritize customer and administrative tasks appropriately.

• Attend required virtual meetings and training.

• Provide progress updates when requested.

• Communicate promptly about delays or technical issues.

• Maintain a professional remote workspace.

• Follow company remote-work and information-security procedures.

Performance may be evaluated based on:

• Quality of customer interactions.

• Accuracy of information provided.

• Timeliness of responses.

• Data-entry and record accuracy.

• Quality of CRM updates.

• Completion of administrative assignments.

• Organization of digital records.

• Appropriate handling and escalation of customer requests.

• Professional communication.

• Compliance with company procedures.

• Reliability and remote-work performance.

The position emphasizes customer satisfaction accuracy professionalism organization responsiveness and reliability.

The ideal candidate is friendly professional highly organized and detail-oriented. They are comfortable working with customers and digital information and can balance communication responsibilities with structured administrative tasks.

Successful candidates will demonstrate reliability good judgment strong computer skills accurate recordkeeping adaptability and the ability to work independently.

Depending on the final employment arrangement PulseMediaNL may offer:

• Fully remote work opportunities.

• Full-time or part-time schedules where available.

• Structured onboarding and training.

• A professional remote working environment.

• Opportunities to develop customer-support and administrative skills.

• Experience with modern digital business systems.

• Ongoing guidance and performance feedback.

• Opportunities for increased responsibility based on performance.

Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Virtual Customer Support & Administration Specialist position.

Applicants are encouraged to highlight relevant experience or skills involving customer service administrative support data entry CRM systems email or chat support spreadsheet management document processing Microsoft Office Google Workspace or remote work.

Entry-level candidates are encouraged to apply if they demonstrate strong communication skills attention to detail computer proficiency reliability organization professionalism and a willingness to learn.