Virtual Call Agent

Job Description:

111 Sign is seeking a Virtual Call Agent to join our team in Boston Massachusetts. As a Virtual Call Agent you will be responsible for handling customer calls answering inquiries and providing support for our order and service process from a remote setting.

Key Responsibilities:

• Answer incoming customer calls promptly and professionally
• Provide information on products services pricing and order status
• Assist customers with placing orders tracking existing orders and resolving basic issues
• Accurately log call details customer information and inquiries into the system
• Route more complex issues or requests to the appropriate team (sales production billing etc.)
• Follow up with customers as needed to ensure inquiries are resolved
• Maintain a professional courteous tone on every call even during difficult conversations
• Meet call handling quotas and customer satisfaction goals
• Stay up to date on current products promotions and company policies

Requirements:

• Clear professional phone communication skills
• Reliable internet connection quiet workspace and a headset
• Comfortable using computer systems CRM software and basic data entry tools
• Strong listening and problem-solving skills
• Ability to multitask (talking while entering data/navigating systems)
• Patience and a customer-first attitude especially when handling complaints
• Prior call center customer service or phone support experience preferred

Desired Experience:

Up to 2 years of prior call center customer service or phone support experience is preferred.

Salary & Benefits:

The salary and benefits for this position will be discussed during the interview process.

Required Skills:

Call Center Operations