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Vice President, Global Operations Management & AIOps

TransUnion


Job Location:

Chicago, IL - USA

Monthly Salary: $ 193500 - 406500
Posted: 22 August 2026 (18 days ago)
Application Deadline: 19 November 2026
Vacancies: 1 Vacancy

Job Summary

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Team Overview

The Global Infrastructure Engineering & Operations (GIO) organization delivers the infrastructure cloud and operational technology services that support TransUnions global business operations and technology transformation initiatives. The Vice President Global Operations Management & AIOps will lead global technology operations driving service reliability operational excellence incident management automation observability and AI-enabled operations across infrastructure cloud network platform and regional operations. This role reports directly to the Senior Vice President Global Infrastructure Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability performance and scalability of critical technology services. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

  • Establishing and executing a modern global operations strategy that improves service reliability enhances operational transparency and accelerates the adoption of automation and intelligent operations capabilities.
  • Lead and evolve the global operations model across enterprise infrastructure cloud platforms network services and regional operations teams.
  • Improve service availability and reliability through enhanced monitoring restoration practices operational accountability and continuous improvement initiatives.
  • Lead major incident and problem management programs including executive communications root cause analysis corrective action governance and post-incident review processes.
  • Drive adoption of observability event correlation automation and AIOps capabilities to improve issue detection reduce operational noise and accelerate service restoration.
  • Partner with infrastructure platform engineering cloud and cybersecurity leaders to implement service-based operating models with clear ownership service health metrics runbooks and operational standards.
  • Collaborate with engineering and business stakeholders to ensure operational readiness for new services technology deployments and production changes.
  • Develop executive reporting and operational dashboards that provide visibility into service health incidents availability risk and operational performance.
  • Lead enterprise-wide initiatives focused on operational modernization automation reliability engineering and continuous service improvement.
  • Build develop and mentor a high-performing global operations leadership team focused on accountability customer impact transparency and operational excellence

Required Knowledge and Experiences

  • 15 years of experience leading large-scale technology operations infrastructure operations site reliability engineering or enterprise operations functions within complex global organizations.

  • Demonstrated experience managing 24x7 operational environments while driving continuous improvement in service reliability availability and operational performance.

  • Proven success leading major incident management problem management operational governance and service reliability programs across enterprise technology environments.

  • Experience implementing operational transformation initiatives involving automation observability AI-enabled operations or service management modernization.

  • Strong leadership experience building and developing global teams while fostering accountability collaboration and operational excellence.

Required Technical Skills

  • Deep knowledge of IT Operations Management (ITOM) Service Management (ITSM) incident management problem management and service reliability practices.

  • Experience with observability monitoring telemetry event management and operational analytics platforms.

  • Understanding of cloud operations infrastructure operations network operations and hybrid technology environments.

  • Experience implementing automation orchestration workflow management and AI-assisted operational capabilities.

  • Knowledge of operational governance service health metrics risk management availability management and production readiness frameworks.

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

  • Experience implementing AIOps strategies leveraging intelligent alerting event correlation predictive analytics and automated remediation capabilities.

  • Familiarity with Site Reliability Engineering (SRE) principles reliability engineering practices and modern service operations frameworks.

  • Experience leading enterprise-scale operational transformation initiatives across cloud infrastructure and platform environments.

  • Strong background in executive reporting operational performance analytics and technology service portfolio management.

  • Experience driving automation programs that reduce manual effort improve consistency and increase operational efficiency.

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Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $193500.00 - $406500.00 *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

TransUnions Internal Job Title:

VP IT Support

Company:

TransUnion LLC

Required Experience:

Exec


About Company

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Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

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