Vice President, Digital Commerce & Experience

Who are we

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

Job Summary

Reporting to the Chief Digital and Innovation Officer (CDIO) the Head of Digital for Commerce and Experience is a strategic and outcome-focused product and engineering executive responsible for leading the vision product strategy and delivery of end-to-end delivering a scalable data-driven and future-forward bespoke digital platform for global sales and services. This will give enterprise and hyperscaler customers and the partners who sell to them a single place to buy our products and services and see how those are performing across every region in which we operate.

This VP will serve as a technology and innovation partner to the co-sponsors - Chief Revenue Officer (CRO) and Chief Product Officer (CPO) with aim of delivering frictionless zero-touch and world-class experiences for both customers and our channel partners. The ultimate goal is to extend the experience to employees globally.

This leader will own product strategy UI/UX design engineering and operations and full delivery for the platforms while collaborating with CRO CPO and Data Center Operations users and have full end-to-end accountability and empowerment for their platform with AI cyber-security and architecture teams also as part of their extended leadership teams.

The platform will underpin billions of dollars of revenue and plays a pivotal role in shaping how Equinix evolves its sales and service capabilities in the age of AI inferencing.

Responsibilities

Strategic Leadership

• Strategic partner to CDIO CRO and CPO organization to define and execute a product and platform strategy for portals
• Champion an AI-first and data-driven mindset and collaborate closely with the AI team to help bring predictive AI to targeted marketing and propensity to buy to maximise revenue
• Partner with business operations leaders to drive process optimization to bring about a full process transformation alongside the digital transformation. This is a key aspect and a collaborative mindset with a delivery focus is key - $10Bn of revenue is dependent on this
  

Product Ownership and Execution

• Own the full product lifecyclefrom ideation and prioritization to delivery adoption and continuous improvementof all portals supporting the CRO and CPO functions
• Build and lead a high-performing product team to drive innovation agile delivery and measurable outcomes
• Prioritize features and investments based on business value ROI and stakeholder input ensuring transparency and alignment
  

Stakeholder Engagement and Change Leadership

• Act as the voice of the business within DIO and the voice of digital within the Revenue and Products organizations
• Proactively engage with CRO (Sales Marketing Customer Success Channel Partner) CPO (product leaders) and Data Center Operations to understand pain points and opportunities as well as Business Operations for process simplification
• Lead change management efforts and champion digital adoption across the revenue organization

Innovation and Continuous Improvement

• Lead the design and implementation of innovative solutions that enhance customer experience and operational performance
• Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement
• Identify and apply emerging technologies to improve sales performance customer insights and operational agility
• Drive automation AI/ML and analytics use cases that improve forecasting accuracy customer targeting personalization and revenue predictability
• Benchmark and stay informed about trends in sales technology revenue intelligence and commercial platforms

People Leadership

• Build coach and expand the Commerce & Experience digital team to support the business success

Qualifications skills knowledge and experience

Skills and experience

• Bachelors degree in Information Technology Business Administration or a related field; MBA or advanced degree preferred
• 12 years of experience in product management digital transformation or technology leadership with at least five years in a senior leadership role related to B2B marketplaces or sales and service portals
• Proven success leading digital initiatives that support revenue growth and commercial growth
• Strong business acumen and understanding of sales marketing go-to-market dynamics and revenue strategies

Attributes

• Strategic thinker with a customer-centric mindset and a passion for innovation.
  Demonstrated ability to collaborate and partner effectively with executive stakeholders especially in complex matrixed organizations
• Excellent problem-solving ability to understand business stakeholder needs drive prioritization and deliver systems
• Adept at inspiring behavior change through motivating teams planning initiatives designating priorities and being decisive when faced with ambiguity
• Ability to provide thought leadership think strategically and effectively communicate vision and influence across the organization
• Ability to be data driven decisive execution-focused and results-oriented to ensure strategy translates to outcomes

Leadership characteristics

• Product / engineering mindset with passion and experience in major transformations at a global scale across cultures in a matrix driven org
• Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset
• Cultivates Innovation Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful. Encourages innovative risk taking and embraces failure as a part of innovation

The targeted pay range for this position in the following location is / locations are:

United States - Redwood City Office GHQ : 272000 - 408000 USD / Annual

United States - Denver Office DEO : 272000 - 408000 USD / Annual

United States - Dallas Infomart Office DAI : 272000 - 408000 USD / Annual

United States - Ashburn Lerner Office : 272000 - 408000 USD / Annual

United States - Seattle Office SEO : 272000 - 408000 USD / Annual

United States - Tampa Office TAO : 272000 - 408000 USD / Annual

United States - LA1 Los Angeles : 272000 - 408000 USD / Annual

United States - New York (Metal) Office : 272000 - 408000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health life disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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This posting is a new position within our organization.