Vice President, Billing & Renewals

We are seeking an exceptional Vice President Billing & Renewals to lead and transform a mission critical function that sits at the intersection of customer experience monetization and recurring revenue growth.

This executive leader will be responsible for modernizing Billing & Renewal Operations into a scalable intelligent monetization platform while building a world-class organization focused on customer retention value realization and long-term revenue growth. The role will drive operational excellence across the customer revenue lifecycle leveraging AI automation analytics and cross-functional collaboration to deliver exceptional customer experiences and business outcomes.

This individual will partner closely with Sales Customer Success Product Engineering Finance and Revenue Operations to ensure the company can scale efficiently while supporting evolving business models pricing strategies and customer growth motions.

Key Responsibilities

Billing Strategy Operations & Transformation

• Define and execute the vision for a modern scalable Billing organization that supports subscription usage-based consumption-based and future monetization models.
• Lead the transformation of billing systems processes and operating models to improve customer experience operational efficiency scalability and financial accuracy.
• Partner with Product Pricing Revenue Operations Deal Desk Finance and Engineering teams to operationalize new products pricing models and go-to-market motions.
• Drive AI-powered automation and workflow optimization initiatives to reduce manual effort improve accuracy and accelerate revenue realization.
• Establish highly integrated quote-to-cash processes that deliver seamless customer experiences while improving operational efficiency.
• Ensure strong governance internal controls compliance audit readiness and financial integrity across all billing operations.
• Improve operational metrics and service-level objectives for billing performance customer experience and business outcomes.
• Build scalable operating rhythms governance processes and performance management frameworks that improve renewal execution globally.
• Partner closely with Finance Customer Success Sales and Accounts Receivable teams to optimize the end-to-end customer revenue lifecycle.
• Drive initiatives that improve customer payment experiences accelerate cash realization reduce revenue leakage resolve customer friction points and support healthy retention outcomes.
• Develop cross-functional operating mechanisms that align billing renewal customer success and payment-related processes to improve overall business performance.
• Leverage operational data and predictive insights to proactively identify customer risks and opportunities across the revenue lifecycle.

Leadership & Organizational Excellence

• Exceptional executive presence with strong communication influence and stakeholder management skills.
• Demonstrated ability to align diverse stakeholders and drive execution across complex matrixed organizations.
• Strategic thinker with the ability to translate vision into measurable business develop and lead high-performing global teams while fostering a culture of accountability innovation customer-centricity and continuous improvement.
• Attract develop and retain top talent while creating clear career development pathways and succession plans.
• Lead large-scale transformation initiatives involving systems modernization process redesign AI adoption and organizational effectiveness.
• Serve as a strategic advisor to executive leadership on monetization operations customer retention operational efficiency and business scalability.
• Drive cross-functional alignment and influence across Sales Customer Success Product Engineering Finance and Operations organizations.
• Establish executive dashboards and operating reviews that provide actionable insights into billing performance retention trends operational health and business outcomes.

Qualifications :

• Bachelors degree in Business Finance Accounting Operations Engineering or a related field required. MBA or advanced degree strongly preferred.
• 15 years of progressive leadership experience across Billing Operations Revenue Operations Finance Operations Renewals Customer Operations or related functions.
• Minimum of 5 years leading large-scale global organizations in a senior leadership capacity.
• Proven track record of driving transformational change in high-growth SaaS subscription or technology businesses.
• Deep expertise in subscription usage-based consumption-based and recurring revenue business models.
• Strong understanding of quote-to-cash processes billing operations monetization strategy and customer revenue lifecycle management.
• Experience leading enterprise-scale transformations involving Billing CPQ CRM ERP and related operational platforms.
• Familiarity with modern monetization platforms and billing technologies supporting complex pricing and packaging models.
• Proven ability to leverage AI automation and analytics to drive operational efficiency customer experience improvements and business outcomes.
• Passion for innovation and applying emerging technologies to drive scale and competitive advantage.

Additional Information :

Were committed to building a workplace that reflects the diverse world we serve. At Freshworks youll find inclusive teams flexible thinking and opportunities to grow your career - while making work better for millions. 

If this sounds like a journey you want to be part of wed love to meet you. Lets building something refreshing together. 

The annual base salary range for this position is $300000 - $375000 Base Salary. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time