Veterinary Receptionist

Veterinary Receptionist: Turn your love of animals and skill with people into a great career.

Fremont Animal Hospital is an established hospital in Seattle WA and part of the Cara Network of Neighborhood Veterinary Practices. Were well known for the dedicated care we give our communitys animal family members and as one of Caras 10 member hospitals were also known as an exceptional place to work.

In real world talk that means youll get the training and support you need to do your job well. Plenty of opportunities to learn grow and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets.

• Excellent compensation & benefits including medical dental and vision
• Clear expectations and a path to advancement

Our Offer

• Highly competitive salary range of $22.00-$26.00 per hour
• Medical vision & dental insurance
• Employee Assistance Program
• Paid Time Off (PTO) up to 80 hours 10 hours for Personal Celebration Day
• Up to 6 paid floating holidays per year
• 401k 4% employer match
• Employee pet care discount for up to four personal pets
• Uniform allowance
• Professional Development (CE) reimbursement up to $500 each year
• Incentive Bonus Program with potential quarterly earnings of up to $700
• Veterinary Medical Clerk License application and renewal paid for
• Regular reviews and feedback

Our Location

Fremont is where creativity community and individuality thrive. Known as the Center of the Universe its one of Seattles most iconic neighborhoods full of art great food unique shops and people who genuinely care about one another. Its a fantastic home for veterinary professionals who want to live in a place that celebrates authenticity.

What Were Looking For

We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere elseso its important that youre as good with people as you are with pets. This means you should be someone who:

• has demonstrable customer service skills
• minimum 1 year of veterinary receptionist experience preferred
• enjoys educating and connecting with people
• communicates effectively
• is reliable and trustworthy
• shows adaptability and resilience
• has an interest in community outreach or marketing

Is That You

Then please apply with an updated resume as well as a cover letter expressing why you think youd be a good fit for our team.

Cara Veterinary is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all team members.

CARA VETERINARY CORE VALUE PILLARS

Put pets first. Our first priority is always with the health happiness and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.

Trust the parent. We believe that caring for an animal is a partnership built on mutual trust and humility. We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.

Authentically human. Caring for a pet involves the full spectrum of emotions from joy to grief. We must lean into openness empathy and compassionate listening. We know when to be fun and when to be serious. At all times we foster supportive positive and authentically human hospital culture.

Good neighbors. Although our business is growing we retain the attitude and spirit of a neighborhood vet. We welcome people in. We get to know our clients families and are proud to play an active role in our local communities.

Shake things up. We are always looking for a better an industry that hasnt seen a lot of innovation we are experimenting with new ways of delivering care delighting customers providing unexpectedly human (and animal) touches and infusing out hospitals with fresh ideas.

Summary of Job Purpose and Function

As a Veterinary Receptionist your primary role is to be the welcoming face and voice of our practice. You will greet clients with warmth and empathy assist with various client needs and ensure efficient phone management. Your responsibilities also include appointment scheduling maintaining medical records housekeeping managing correspondence and engaging with clients throughout their journey with us. The Receptionist is an integral part of our team embodying Cara Veterinarys pillars and core competencies with a relentless focus on the wellbeing and comfort of our patients and their human companions.

Essential Responsibilities and Tasks

Welcoming Clients:

Know client and patient names and their reason for the visit

Assist with client needs (e.g. offering coffee restroom directions)

Provide a warm and empathetic welcome to clients

Phones:

Prioritize answering the phone promptly before the 4th ring

Ensure phones are never left unanswered arrange for coverage

Check and process voicemail messages

Triage phone calls for technicians and veterinarians based on urgency

Document all phone conversations with clients in the medical record

Appointment Scheduling:

Schedule appointments for new and existing patients via phone and in person

Collect necessary patient data

Place reminder calls one day before appointments if appointment is not already confirmed through reminder platform

Forward book each patient for their next appointment at the time of check-out

Track and reschedule canceled and no-show appointments

Medical Records:

Record all client interactions in the medical records

Record messages and patient updates

Obtain medical records from referring practices

Alert referring practices when patients are euthanized

Fax records when requested Housekeeping:

Maintain a clean and tidy reception desk and lobby

Ensure the reception area is free from animal hair and bodily waste

Keep the coffee station clean and stocked

Assist technicians in cleaning exam rooms

Fax/Email/Mail:

Mail information to clients and other practices as needed

Answer or triage emails in the general contact inbox

Alert veterinarians to incoming faxes via email

Process incoming mail and ensure outgoing mail is sent to the post office

Financial Management:

Collect payment at the time of service

Assist clients with CareCredit applications

Reconcile the merchant credit machine at the end of each day

Maintain accurate financial records regarding the cash drawer

Compile daily checks and credit card reports and provide them to the Hospital Director at the end of the day unless instructed otherwise

Other Possible Duties:

Ability to obtain and maintain a Washington State Medical Clerk License

Perform other duties assigned by supervisors as necessary

Potential for required Continuing Education courses or seminars