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Veterinary Client Service Representative Supervisor
Job Location:
Job Location:
Oklahoma City, OK - USA
Hourly Salary:
USD 22 - 27
Hourly Salary:
Posted:
30 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Neel Veterinary Hospital is seeking an experienced Veterinary Client Service Representative Supervisor to oversee our front desk team and help deliver an exceptional client experience in a fast-paced veterinary hospital.
This leadership role is ideal for a seasoned veterinary receptionist or client service professional who enjoys mentoring others solving problems and creating a welcoming efficient environment for clients patients and team members. Schedule flexibility is required as this position must be available to support and coach staff working a variety of shifts to ensure all front desk team members receive consistent leadership and support.
Key Responsibilities
- Lead mentor and support the Client Service Representative (CSR) team
- Oversee daily front desk operations workflow and scheduling.
- Train coach and develop new and existing CSR team members.
- Deliver exceptional customer service while fostering compassionate professional client interactions.
- Serve as the liaison between the front desk veterinary technicians doctors and leadership team.
- Assist with staffing scheduling and shift coverage to support all front desk team members.
- Address client concerns and workflow challenges promptly and professionally.
- Maintain an organized efficient and welcoming reception area.
- Support leadership with employee performance coaching and continuous improvement initiatives.
Skills Knowledge and Expertise
- Minimum of 1 year of veterinary client service or veterinary hospital experience.
- 2 years of supervisory leadership or management experience preferred.
- Strong knowledge of veterinary terminology and hospital workflow.
- Outstanding communication customer service and conflict resolution skills.
- Excellent organizational skills with strong attention to detail.
- Proficient with veterinary practice management software and Microsoft Office.
- Ability to multitask and thrive in a fast-paced environment.
- Flexible availability is required including the ability to work varying shifts as needed to support coach and lead the entire client service team.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Paid days off for CE and robust CE allowance
- Training and career development
Why Join Neel Veterinary Hospital
- Join a collaborative team dedicated to exceptional patient care and client service.
- Leadership role with opportunities for professional growth and career development.
- Positive supportive workplace culture where your contributions make a difference every day.
- Be part of a hospital committed to excellence in veterinary medicine and outstanding client care.
Required Experience:
Manager
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
