Veterinary Client Care Representative

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists create a collaborative environment where you can work alongside like-minded caring professionals. If youre passionate about veterinary medicine this is your chance to thrive in a dynamic high-quality setting.

At Veritas Veterinary Partners our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals aligning with your unique goals and medical standards. Veritas founded by Thomas Scavelli DVM DACVS is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care we bring together highly trained veterinarians technicians and teammates committed to our patients well-being.

We believe in Truth in Medicine and Trust in Partnerships ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

When a pet owner contacts Wheat Ridge Animal Hospital they are often facing one of the most stressful moments in their pets life. As a Client Care Representative you are the first connection to carethe reassuring voice that helps families feel supported informed and confident theyve come to the right place. This is more than a traditional reception or call center position. You serve as an advocate for pets and their families helping clients navigate specialty and emergency services with compassion efficiency and professionalism. Every interaction is an opportunity to demonstrate our Care First philosophy and ensure pets receive the exceptional care they need. Wheat Ridge Animal Hospital is a 24/7 specialty and emergency hospital staffed by board-certified specialists across multiple disciplines. As part of Veritas Veterinary Partners we are committed to Truth in Medicine and Trust in Partnerships. The work can be fast-paced and emotionally charged but it is also meaningful rewarding and essential to the care we provide.

How youll make a difference

• Serve as the first point of contact for pet owners creating a welcoming and supportive experience from the very first conversation
• Guide clients to the appropriate specialty or emergency services based on their pets needs;
• Schedule consultations coordinate admissions and discharges and ensure a smooth client experience throughout their visit
• Help families understand available services and care options while reducing barriers to access
• Maintain accurate client and patient records process payments and support hospital operations through timely documentation
• Collaborate closely with clinical and administrative teams to deliver a seamless high-quality experience for every client; and contribute to a culture where exceptional service teamwork and compassion are the standard.

What you will bring

• A genuine passion for helping people and the pets they love
• The ability to remain calm empathetic and solution-focused during emotional or high-stress situations
• Strong active listening skills and the ability to identify client needs while providing clear guidance and support
• Excellent verbal and written communication skills with a professional and compassionate approach
• Strong organizational skills and attention to detail in a fast-paced environment
• Confidence navigating multiple computer systems and learning new technology quickly
• Previous experience in veterinary medicine healthcare customer service or a related client-facing role is preferred.

Schedules

• Sunday through Wednesday 2:00pm - 12:00am

Salary

• $18.00 - $23.00/hour based on experience
• $2.00/hr weekend differential
  

Benefits

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical vision and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!

Wheat Ridge Animal Hospital is Hiring and so is everyone else. So what is unique about our hospital

Location:10140 W 44th Ave Wheat Ridge CO 80033

Veritas Veterinary Partners is an equal opportunity accordance with the requirements of all applicable federal state and local laws we welcome and encourage diversity in the workplace regardless of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other legally protected must be authorized to work in the U.S. All current positions require the ability to speak read and write English proficiently. Additional fluency in other languages is preferred but not required.

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