Veterans Service Representative
Job Location:
Saint Louis, MI - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria analyzes claims material identifies issues gathers relevant evidence conducts interviews to adjudicate claims and inputs data necessary to generate the award and notification letter to the veteran describing the decision.
Specific duties include:
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service medical evidence and the evaluation of evidence of income employability dependence and relationship.
- Request examinations re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed applies and interprets VA laws including veterans case law existing statutes and procedures precedent rulings and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans representatives and advocates to explain the full range of VA benefits and related programs.
- Prepare and release correspondence for use by other federal state and local agencies.
- Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10..
Work Schedule: Full time Monday through Friday 8:00 AM to 4:30 PM.
Compressed/Flexible: Not Available.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative: 337300A 37301A 37233A.
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.
As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/21/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
- For a GS-07 position you must have served 52 weeks at the GS-05 level.
- For a GS-09 position you must have served 52 weeks at the GS-07 level.
- For a GS-10 position you must have served 52 weeks at the GS-09 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-07 Grade Level:
Specialized Experience: You must have one year of specialized experience equivalent to the GS-05 level or higher. Specialized experience is defined as the interpretation or application of laws regulations or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include:
- Using various computer systems for data entry and maintaining/monitoring case files
- Applies use of federal laws when processing compensation and benefit claims for a state or federal agency insurance company workers compensation disability retirement or pension program;
- Determines basic employment qualifications and eligibility for benefit programs.
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:
- One (1) full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position; OR
- A Bachelors degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit .
Specialized Experience: You must have one year of specialized experience equivalent to the GS-07 level or higher. Specialized experience is defined as experience which required the interpretation of legal and medical documentation to determine the claimants eligibility for services and benefits programs. Examples of specialized experience include:
- Determining the eligibility for Federal or State-administered benefits such as disability education housing medical and/or veterans benefits;
- Interpreting and applying Federal and State laws including case law existing statutes and procedures and precedent rulings to process claims pertaining to a service program;
- Gathering and requesting evidence to build service program case files respond to claimant inquires and identify errors inconsistencies or omissions;
- Explaining Federal or State claims decisions to claimants special interest groups dependents and/or representatives in an effort to gain acceptance of the determination.
OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:
- A masters or equivalent graduate degree in an accredited or pre-accredited college or university; OR
- 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.
Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is that which demonstrates competence in adjudicating veterans claims. Specialized experience is typically gained in positions that have involved the development examination investigation adjudication and authorization of claims for disability compensation disability pension death compensation death pension benefits life insurance benefits etc. Such experience is to be substantive and relevant and requires a high degree of independence and judgment in the interpretation of more complex legal and medical documentation to determine claimants eligibility and supporting evidence for services and benefits.
OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:
- Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however
there may be some walking standing and carrying of light Items such as papers and books.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
This is a bargaining unit position.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) for more information.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement
.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA please review the
Procedures for Requesting a Reasonable Accommodation for Online Assessments. should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
