Veterans Service Representative (Rating)

The Rating Veterans Service Representative analyzes claims applies VAs Schedule for Rating Disabilities (Rating Schedule) and prepares rating decisions informing the VSR and/or claimant of the decision the bases and reason for it. They serve as a decision maker for claims involving rating decisions. They determine service connection percentage of disability permanent and total disability entitlement to compensation pension vocational training medical and dental treatment automobiles or other conveyances insurance specially adapted housing dependent education allowances and other ancillary benefits. Specifically the RVSR will:

• Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation hospital treatment prosthetic appliances and related employment and compensation benefits.

• Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
• Determine the permanent incapacity and/or the competency of Veterans and their dependents.
• Apply VAs Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it.
• As dictated by the circumstances of the claims case may directly communicate and interact with Veterans and their representatives/advocates.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. GS-9 GS-10 GS-11 GS-12
Work Schedule: Full time Monday through Friday 7:30am-4pm
Compressed/Flexible: Available
Telework: Not Available;
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (Rating) 32104A 22104A12104A 02104A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Required to attend an 8-week training session which may require travel.
• RVSR Skill Certification required at the GS-12 level.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:07/16/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-09 position you must have served 52 weeks at the GS-07 level.
• For a GS-10 position you must have served 52 weeks at the GS-09 level.
• For a GS-11 position you must have served 52 weeks at the GS-10 level.
• For a GS-12 position you must have served 52 weeks at the GS-11 level.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below:
SPECIALIZED EXPERIENCE:

GS-09 Level: Applicants must have one (1) year of specialized experience equivalent to at least the GS-07 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as gathering or requesting evidence to respond to claimant inquiries for federal state or local benefits in areas such as but not limited to: burial benefits education benefits monetary benefits welfare benefits housing benefits and various other federal state or local programs.

Example of experience would typically include but are not limited to:

• Gathering and requesting evidence to build service program case files respond to claimant inquiries and identify errors inconsistencies or omissions.

Education Substitution: Applicants may substitute education for the experience required to qualify at the GS-9 grade level. Masters or equivalent graduate degree; or Two (2) full years of progressively higher level graduate education leading to such a degree; or LLB. or J.D. if related.
OR
Applicants may combine education and experience to qualify at the GS-09 grade level: When substituting you can only use graduate level education you have earned. To calculate first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify. For example an applicant who has 27 semester hours of graduate level education (i.e. 50% of graduate education in excess of the first 18 semester credit hours earned) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the GS-09 grade level.
Example of experience would typically include but are not limited to:

• Explaining decisions to claimants customers special interest groups dependents and/or representatives in an effort to gain understanding of determinations.

Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a field related to the duties of this position.
OR
Equivalent combinations of Specialized Experience (1) and Graduate level education (2). (To compute divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 9. Add the two percentages. The total percentage must equal at least 100 to qualify).

GS-11 Level: Applicants must have one (1) year of specialized experience equivalent to at least the GS-10 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as (1) explaining federal or state-administered benefits decisions to claimants to help them gain an understanding of claim determinations; and (2) evaluating evidence and allegations to draw sound conclusions regarding benefit claims.

Examples of experience would typically include but are not limited to:

• Determining the eligibility for federal or state-administered benefits such as: disability education housing medical and/or veterans benefits.
• Applying federal and state laws to process claims pertaining to a service disability or benefit program.

OR
Education substitution of a Ph.D. or equivalent doctoral degree;
OR
Three full years of progressively higher-level graduate education leading to such a degree or LL.M if related.
OR
Equivalent combinations of Specialized Experience ( 1) and Graduate level education (2). (To compute divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 9. Add the two percentages. The total percentage must equal at least 100 to qualify).

GS-12 Level: Applicants must have one (1) year of specialized experience equivalent to at least the GS-11 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as (1) determining the eligibility for federal state or local administered benefits such as: disability education housing medical and/or veterans benefits; and (2) applying federal or state laws to process claims pertaining to an employment disability or benefit program.

Examples of experience would typically include but are not limited to:

• Processing claims for eligibility for workers compensation benefits to determine appropriateness and amount of workers compensation claims.
• Performing ordering and/or evaluating diagnostic tests to identify and assess patients condition report symptoms or changes in patients condition maintain accurate detailed reports/charts.

There is no education substitution at GS-12 grade level.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically the employee sits comfortably to do the work. However there may be some walking; standing; bending; and carrying of light items such as papers or books.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://:// transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit: You may submit unofficial transcripts when applying. However if you are selected for the position you will be required to provide an official transcript or a statement from the institution (e.g. from the registrar dean or other appropriate official) or equivalent documentation prior to the start date.