Veterans Service Representative

• Initiating contact and responding to communications with fiduciaries and beneficiaries to explain the full range of VA benefits programs entitlements and related federal state and local assistance programs.
• Advising fiduciaries trust officers banking officials attorneys and court officials on regulations necessary documentation and factors affecting VA fiduciary oversight.
• Reviewing records to ensure all beneficiaries and dependents are properly accounted for in award actions.
• Identifying and auditing records for possible fraud embezzlement misappropriation or misuse by fiduciaries.
• Conducting in-depth analysis quasi-legal examinations investigations and financial assessments related to allegations of misuse.
• Protecting VA beneficiaries and their estates by initiating actions such as payment suspensions resumptions or terminations in appropriate situations.
• Maintaining system databases and records including establishing and updating beneficiary and fiduciary profiles and processing changes to fiduciaries names addresses or direct deposit information.

All duties will be performed in person at the Milwaukee WI Fiduciary Hub located at 5400 W National Ave Milwaukee WI 53214.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-7 GS-9 and GS-10.

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.

Position Description/PD#: Veterans Service Representative; 39715A 39714A 39713A

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or a 2 year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:08/05/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-07 position you must have served 52 weeks at the GS-05 level.
• For a GS-09 position you must have served 52 weeks at the GS-07 level.
• For a GS-10 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.


MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:

GS-07 Grade Level:
Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: using various computer systems for data entry and maintaining/monitoring case files; reviewing documents submitted by others for completeness accuracy and validity; communicating with customers of varying and diverse backgrounds.
OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• One (1) full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position;

OR

• A Bachelors degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit .

GS-09 Grade Level:
Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: using various computer systems for data entry and maintaining/monitoring case files; preparing various types of written correspondence; gathering and analyzing evidence in order to make sound recommendations and/or referrals; AND communicating with customers of varying and diverse backgrounds.

OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• A masters or equivalent graduate degree in an accredited or pre-accredited college or university;

OR

• 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

GS-10 Grade Level:
Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience: using various computer systems for data entry and maintaining/monitoring case files; preparing various types of written correspondence; gathering and analyzing evidence in order to make sound recommendations and/or referrals; AND reviewing financial benefit or legal documents and statements to identify any misrepresentation fraud or illegal activity.

OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however there may be some walking standing and carrying of light items.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at