Veterans Service Representative (Fiduciary Accounting Representative)

Specific duties include:

• Initiates contacts and receives incoming calls and communication with fiduciaries and beneficiaries under the supervision of the Fiduciary Program to explain the full range of VA benefits and all related programs and entitlements in addition to federal state and local assistance programs.
• Advises fiduciaries trust officers banking officials attorneys and court officials of regulations necessary documentation and other factors which impact the VA fiduciary oversight of the beneficiary.
• Reviews records to ensure that all beneficiaries and dependents are accounted for in award actions (i.e. dependent parents children living with other relatives etc.).
• Identifies and audits the records for possible fraud embezzlements misappropriations or misuse by fiduciaries.
• Conducts in-depth analysis quasi-legal examinations investigations and financial assessments of inquiries pertaining to allegations of misuse.
• Protects the VA beneficiary and their estate by initiating actions to generate payment suspensions resumptions or terminations for appropriate situations (successor fiduciary appointment failure of fiduciary to account unauthorized expenditures death alleged misuse or whereabouts unknown).
• Initiates the appropriate actions/steps (misuse allegation request a field examination complete the misuse investigation) and forward misuse determination for management concurrence.
• Audits and reviews fiduciarys annual accounting or fund usage to include receipts or other documentation and works with the fiduciary to correct and clarify in accordance with regulatory guidance any expenditures that are questionable.
• Reviews surety bonds to determine their adequacy and informs the fiduciary when the bonds are found to be deficient or substantially greater that necessary so the appropriate increase or decrease can be accomplished.
• Works with the Support Services Division regarding the tracking and initiation of any debt establishments collections and re-issuance of funds.
• Refers information regarding misuse of funds to the appropriate agency to include the court of jurisdiction Office of Inspector General (OIG) and/or District Counsel.
• Maintains system databases and records to include establishing and updating beneficiary and fiduciary profiles changes of fiduciaries changes of name address or direct deposit information.
• Assists in the development of trainees to include mentoring in workload management analysis of virtual records us od reference material and computer applications usage and recommends development and training needs to the supervisor.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-7 GS-9 GS-10.

Work Schedule: Full Time Monday - Friday 8:00am - 4:30pm
Compressed/Flexible: Available
Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (Fiduciary Accounting Representative); PD39713A PD39714A and PD397154A
Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:08/25/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A VRA or 30% or more disabled Veterans).

• For a GS-07 position you must have served 52 weeks at the GS-05 level.
• For a GS-09 position you must have served 52 weeks at the GS-07 level.
• For a GS-10 position you must have served 52 weeks at the GS-09 level
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement you must currently hold the GS-07 (or higher) and the promotion potential of your current position must be at least GS-10.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:

GS-07 Grade Level:

• Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is defined as interpretation or application of laws regulations or procedures to analyze evidence to make determinations on benefits or services; and experience working with computer software applications such as Microsoft Excel Outlook and Word.
• Education Substitution: Applicants may substitute education for the required experience for the GS-07 level. To qualify based on education you must have: One full year of graduate level education or a Bachelors degree with superior academic achievement defined as 1 (or more) of the following: graduating in the upper 1/3 of the class; membership in a national honor society; earning an undergrad GPA of 2.95 (on a 4.0 scale) in the final 2 undergrad years completed; earning an overall undergrad GPA of 2.95; earning an undergrad GPA of 3.45 in the major during the final 2 undergrad years completed; earning an overall undergrad GPA of 3.45 in the major. (You must provide transcripts.);
• OR a combination of specialized experience as described in A and graduate education as described in C which totals at least one year. To compute the percentage divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

GS-09 Grade Level:

• Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience applying and interpreting policies procedures and law to ensure submitted requests for benefits or entitlements are complying with the parameters of the program; and experience processing claims for disability worker compensation and/or retirement programs.
• Education Substitution: Applicants may substitute education for the required experience for the GS-09 level. To qualify based on education you must have: A Masters or equivalent graduate degree 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. if related fields of study. (You must provide transcripts);
• OR a combination of specialized experience as described in A and graduate education as described in B which totals at least one year. To compute the percentage divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one (1) year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

GS-10 Grade Level:

• Specialized Experience: To qualify applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience reviewing financial benefit or legal documents and statements to identify any misrepresentation fraud or illegal activity; and experience reviewing claims or cases to assure all laws have been addressed in the adjudication process.
• Education Substitution: Applicants may substitute 2½ years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in degree in Business Management Economics Finance or another degree with coursework that demonstrates the knowledge skills and abilities necessary to do this work of this position. Graduate level courses must demonstrate your education has provided you the knowledge skills and abilities necessary to do the work of this position (as described in the How You Will Be Evaluated section of this announcement).
• OR a combination of education and specialized experience as described in A and progressively higher-level graduate education as described in B which totals at least one year when combined. To compute the percentage divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two (2) years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is sedentary in an office setting. However there may be some walking standing bending carrying of light items such as papers books small parts etc. No special physical demands are required to perform the work. Travel may be required in order to assist with training and/or outreach.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://

Required Experience:

Unclear Seniority