Veterans Service Representative (Authorizer)

Specific duties include:

• Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required. Reviews and approves work for technical accuracy clarity thoroughness and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand. The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant.
• Makes administrative decisions and special determinations relating to qualifying military service character of discharge domestic relations contested claims homicide presumed death line of duty or willful misconduct corpus of estate and violations of U.S. Penal Code related attorney fees administrative error and fraud. Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge line of duty or willful misconduct corpus of estate and apportionment decisions.
• Explains a final decision if a veteran expresses an indication of dissatisfaction with a determination (filed in person by telephone or by mail). The VSR (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination and also explain the post-decision review process.
• Uses electronic data processing (EDP) systems for inputting data related to claims adjudication processing monitoring and correspondence preparation.
• Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

Work Schedule: Full Time Monday through Friday (hours to be determined by hiring office).
Compressed/Flexible: Not Available
Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (Authorizer); PD02105A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:09/03/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A VRA or 30% or more disabled Veterans).

• For a GS-11 position you must have served 52 weeks at the GS-10 level.
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-11.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. These requirements also apply to former Federal employees applying for reinstatement and those applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-11 Grade Level:

• Specialized Experience: Experience that demonstrates competence in adjudicating and authorizing veterans claims. Specialized experience is typically gained in positions that have involved experience in the development examination investigation adjudication and authorization of claims for disability compensation disability pension death compensation death pension benefits life insurance benefits etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency insurance company retirement disability or insurance program.
• Education Substitution: Applicants may substitute education for the experience required to qualify at the GS-11 grade level.
  • Education substitution of a Ph.D or equivalent doctoral degree (You must provide transcripts); OR
  • Three full years of progressively higher-level graduate education leading to such a degree or LL.M if related. (You must provide transcripts)

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is mostly Sedentary. Typically the employee sits comfortably to do the work. However there may be some walking standing bending and carrying of light items such as papers or books. No Special Physical demands are required to perform the work.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://

Required Experience:

Unclear Seniority