Veterans Service Officer – Remote

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in United States.

Pay: $40$60/hr

Role Title: Veterans Service Officer

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week short-term project

the company is looking for VA-accredited Veterans Service Officers to help evaluate and improve AI systems on veterans benefits topics. Youll use your claims experience to check that questions sound like real veterans and families and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample veterans benefits questions and flag any that dont sound like what real veterans or family members ask.
2. Write rubrics that define a correct complete answer on service-connected disability compensation including filing a claim and the evidence involved.
3. Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
4. Evaluate AI-generated answers against your rubrics flagging errors omissions and outdated guidance.
5. Share clear written feedback with the project team working asynchronously.

Required Qualifications

1. Current VA accreditation (VSO representative County Veterans Service Officer accredited claims agent or similar)
2. 1 years preparing and filing VA claims for veterans or their families
3. Working knowledge of disability compensation dependents and survivor benefits and appeals
4. US-based
5. Able to start quickly and commit 20-30 hours/week
6. Clear precise writing

Nice to Have

1. Experience with military records such as the DD-214
2. Experience creating guides checklists or training materials
3. Experience helping a diverse range of veterans and families including rural and non-English-speaking clients

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.