Veterans Claims Examiner (Training and Quality Specialist)
Job Location:
Muskogee, OK - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Quality/Training Specialist is responsible for performing quality reviews for the SVCEs VCEs Work Study and Upstream Specialists in accordance with an established monthly schedule. Some of the cases reviewed for the station will be subject to national review. They perform individual quality reviews to determine the quality level of individual SVCEs VCEs Work Study and Upstream Specialists for purposes of individual performance standards.
Specific duties include:
- Serves as the training coordinator for production employees in the Education Division.
- Responsible for planning developing directing and conducting training programs.
- Performs quality reviews for production employees to determine individual quality levels for individual performance standards.
- Conducts specialized reviews for cases to determine the accuracy of claims actions taken single signature proficiency and error trends.
- Prepares national quality reports and provides feedback to appropriate officials.
- Provides training assessments to employees and managers detailing strengths and weaknesses and ways to improve performance.
- Serves as a technical advisor to management.
- Develops solutions to claims processing challenges.
- Ensures all program requirements imposed by Education Service VA or other are met or implemented appropriately.
- Effectively communicates in person via phone or electronically with employees supervisors claimants and stakeholders. Resolves issues independently.
Promotion Potential: This position is at full performance level
Work Schedule: Monday - Friday Hours of duty to be determined between 6:00 am and 6:00 pm CST
Compressed/Flexible: Available
Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Claims Examiner (Training and Quality Specialist); PD42194A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
As a condition of employment for accepting this position you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- your performance and conduct;
- the needs and interests of the Agency;
- whether your continued employment would advance organizational goals of the Agency or the Government; and
- whether your continued employment would advance the efficiency of Federal service.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process.
- Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
To qualify for this position applicants must meet all requirements by the closing date of this announcement: 08/14/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
- For a GS-12 position you must have served 52 weeks at the GS-11 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-12 Grade Level:
- Specialized Experience: To qualify for the GS-12 grade you must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized Experience is defined as experience in authorizing education claims requiring research interpretation and application of basic information regulations or guidelines and sharing that information with others.
- Education Substitution: There is not education substitution for the GS-12 grade level.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is primarily sedentary although some physical effort may be required to perform the duties of the position. The incumbent may sit to do much of the work and extensive use of a computer is required. The nature of the work may place the incumbent in stressful situations and the incumbent must possess a high degree of emotional stability and the maturity and judgment to complete the work assignments. Some standing walking bending and light lifting may be required.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at
This job does not have an education qualification requirement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) for more information.
VA supports the use of telework as a way to help attract and retain talented individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA please review the
Procedures for Requesting a Reasonable Accommodation for Online Assessments.
should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
