Veteran Outreach Program Specialist

This position involves a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the lower grade levels you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level.

Duties:

• Providing information explanation of services support and connection to a variety of individuals of various educational environmental ethnic and cultural backgrounds regarding benefits and eligibility to VHA RCS Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).
• Developing managing and distributing outreach materials to include brochures presentations flyers fact sheets web content and other targeted information which highlights Vet Center services and locations as well as the combat Veteran experience.
• Creating presentations and materials with information in the appropriate format to allow the Veteran and/or Service Members their families and representative to understand the information they are receiving.
• Serving as a community liaison representing the Vet Center with organizations to include but not limited to Veterans Service Organizations community groups and others whose interest is in helping and protecting Veterans their families and their representatives.
• Collaborating closely with Vet Center direct service providers helps initiate client referrals and follows-up to ensure client needs are being met timely.
• Collaborating participating in the planning coordinating and executing of a variety of outreach events.
• Preparing documentation of contacts client visits and administrative activities in accordance with program guidelines and policies.
• Driving either a Government Owned Vehicle (GOV) or a Mobile Vet Center Mobile Vet Center to perform outreach services on a daily basis. Each Mobile Vet Center may be up to 40 feet long.
• Setting up and closing the Mobile Vet Center for operation i.e. leveling the Mobile Vet Center checking communications systems electrical systems etc.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm. Some nights and weekends may be required to meet mission.
Virtual: This is not a virtual position.
Position Description/PD#: Veteran Outreach Program Specialist/PD76028A and PD76029A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Grade Requirement: For CTAP eligibility an applicants selection priority applies when the vacancy:

• Is at a grade or pay level with a representative rate no higher than the representative rate of the grade or pay level of the CTAP eligibles permanent position of record;
• Has no greater promotion potential than the CTAP eligibles permanent position of record;
• Is in the same local commuting area as the CTAP eligibles permanent position of record;
• Is filled during the CTAP eligibles eligibility period; and if applicable
• Is filled under the same excepted appointing authority as the CTAP eligibles permanent position of record if the CTAP eligible is an excepted service employee and the agency CTAP provides selection priority in the excepted service

This position requires a current vaild State Drivers License.

You may qualify based on your experience and/or education as described below:

GS-09:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Participating and assisting in the planning of outreach events and generating program refers.
• Providing individual and group presentations to inform others of various services.
• Distributing and assisting in the creation of marketing materials including brochures presentation flyers fact sheets and web content.
• Accurately maintaining client records accordance with program guidelines and polices.
• Collecting outreach data and providing reports to leadership.

OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. if related. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education.

GS-11:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
  • Working with in the community developing planning scheduling and conducting outreach events and referral processes.
  • Creating and presenting formal briefings to a variety of individuals with various education environmental ethics and cultural backgrounds.
  • Developing managing and distributing outreach materials to include brochures presentation flyers fact sheets web content and other targeted information which highlights services and locations.
  • Preparing and maintaining records including documentation of contacts clients visits and administrative activities in accordance with program guidelines and polices.
  • Preparing and providing accurate reports and cursory analysis on outreach data as assigned in accordance with program requirements.

OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent degree OR (3) full years of progressively higher level graduate education leading to such a degree OR LL.M. if related.

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC