Veteran Case Manager

• Make a direct difference by helping Veterans move from referral to successful service connection.
• Work alongside Veteran peer specialists outreach professionals VA partners and community providers.
• Build expertise in Veteran-specific service delivery suicide-prevention screening warm handoffs and resource navigation.
• Use creativity and persistence to solve practical barriers involving housing benefits transportation employment healthcare and other needs.
• Grow professionally through specialized training supervision case consultation and multidisciplinary collaboration.

• Conduct community outreach and engage Veterans referred through VA TTHI programs hospitals shelters housing providers corrections and reentry systems county partners and other community sources.
• Complete SSG Fox eligibility screening and after required training and competency validation administer VA-required suicide-risk baseline mental-health or wellbeing and other assigned screening or outcome tools.
• Develop and update individualized suicide-prevention service plans while managing an assigned caseload at a frequency based on participant risk need and goals.

• Help Veterans access VA healthcare VA homeless services benefits housing employment public benefits transportation legal and reentry resources behavioral-health referrals identification documents and other stabilization supports.
• Coordinate warm handoffs through direct provider contact appointment coordination transportation assistance when appropriate and follow-up to confirm a successful connection.
• Work closely with Veteran Peer Support Specialists and the Veteran Community Outreach and Reentry Specialist to strengthen engagement retention and service connection.

• Identify suicide risk immediate safety concerns behavioral-health concerns and psychosocial risk factors through required screening and ongoing participant engagement.
• Immediately escalate elevated or imminent suicide risk and coordinate same-day warm handoffs to VA Suicide Prevention Coordinators the Veterans Crisis Line or 988 mobile crisis emergency services or other appropriate resources.
• Provide increased outreach after a recent crisis incarceration homelessness difficulty remaining engaged or lack of VA connection and complete assigned reassessments and post-service screening with accurate follow-up documentation.

• With participant consent involve family members caregivers and other Veteran-identified natural supports in service planning resource coordination and follow-up when their involvement supports the Veterans goals and safety.
• Provide education on suicide warning signs Veterans Crisis Line and 988 resources help-seeking safety planning and approved lethal-means safety information.
• Identify family or caregiver needs that may affect the Veterans stability or engagement and connect them with appropriate community resources.
• Document participant consent family and natural-support engagement education referrals releases and follow-up in accordance with confidentiality requirements.

• Complete timely service notes referrals releases service plans screening records and required grant data in secure documentation systems.
• Participate in supervision case reviews quality reviews multidisciplinary meetings partner coordination and required VA or grant training.

• Bachelors degree in social work human services psychology counseling criminal justice or a related field or equivalent relevant experience serving Veterans or other vulnerable populations.
• Experience providing case management care coordination outreach resource navigation or social services.

• Strong interpersonal engagement documentation organizational and follow-through skills.
• Ability to work independently in community settings while managing an assigned participant caseload.
• Ability to coordinate across VA housing benefits behavioral-health legal employment and other service systems.
• Ability and willingness to complete required training and demonstrate competency in VA-required suicide-prevention screening and related program tools.
• Sound judgment and the ability to follow established participant-safety crisis-escalation warm-handoff consent and confidentiality procedures.

• Valid drivers license and ability to travel regularly throughout Orange and Osceola Counties and the surrounding service area.

• TTHI onboarding and SSG Fox SPGP requirements including confidentiality documentation participant safety trauma-informed care Veteran-specific service delivery VA coordination warm handoffs crisis escalation and family or support-system engagement.
• Administering scoring documenting and responding to VA-required suicide-risk screening baseline mental-health or wellbeing screening and other assigned SSG Fox tools.
• Immediate escalation referral warm-handoff and emergency-response procedures whenever elevated or imminent suicide risk is identified. Standardized screening does not replace clinical evaluation.

Required Experience:

Manager