Venue Customer Services Officer

Were looking for a friendly professional and adaptable Venue Customer Services Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This role sits at the heart of a new and evolving community venue and plays an important part in creating a welcoming safe and well-organised experience for everyone who uses the building.

As the first point of contact youll connect visitors hirers staff contractors and performers while supporting the smooth operation of the venue day to day with administrative and event tasks. You will also be part of the team that provides essential Health and Safety for the venue.

Key Responsibilities:

Venue Customer Services Officer Job Description

• Be the first point of contact for visitors providing a warm and professional welcome
• Answer general enquiries in person over the phone and via email
• Welcome people with bookings and show them to rooms or event spaces
• Greet visitors attending meetings or appointments and facilitate connections with staff
• Support venue bookings event set up (including moving furniture) ticketing and box office operations
• Help keep website content and booking and ticketing systems up to date
• Provide general administration support including data entry and record keeping
• Assist with retail and event operations as required including covering breaks
• Support health and safety in the venue including acting as a Fire Warden once trained and assisting with evacuations if required
• Work collaboratively with the wider venue team and adapt as the facility continues to develop

This role reports to the Operations Manager and requires you to work full-time hours Tuesday Saturday. Flexibility to work evenings in line with events and venue activity may be required from time to time.

About you:

• Proven customer service experience ideally in a reception or public-facing role
• A strong administration background with good attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently when required
• Confidence using computer systems including booking ticketing or point-of-sale systems
• The ability to stay calm and professional in busy or unexpected situations
• A flexible creative and adaptable approach and willingness to learn as the venue grows
• A positive team-focused attitude and strong sense of customer care
• Physically capable of event setup and manual duties including moving furniture
• Willingness to undertake health and safety training including fire warden duties

Experience in events hospitality tourism retail or community facilities would be an advantage.

Benefits:

• Dog friendly workplace
• An active social club
• Learning and development opportunities
• Supportive team culture
• Wellbeing programme
• Additional leave

About us:

Here at Central Otago District Council we are a team with a common goal to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; its about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation we centre our work on our whakataukī: Me manaaki tētahi ki tētahi me pakihiwitahi te tū kia haere tahi ai tātou - Respect each other stand shoulder to shoulder So that we may travel on this journey together.

How to Apply:

Ready to jump in Wed love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. Were reviewing applications as they come in so dont wait take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal.

Applications close: 19/10/2026

Any enquiries about this role please email: