Vendor Performance Administrator

Vendor Performance Management and Governance

• This position leads the One Washington vendor performance management and governance function by developing the programs strategy implementing associated processes and maintaining governance practices that promote consistent evaluation of vendor performance and alignment with contractual and operational expectations.
• Work includes developing vendor performance strategies; identifying and tracking key performance indicators (KPIs) and service level agreements (SLAs); analyzing vendor performance data; and developing dashboards reports and presentations for program leadership and stakeholders. The position identifies trends risks and performance gaps and provides recommendations for improvement and mitigation.
• The position maintains documentation of vendor performance issues lessons learned and process improvements to support transparency accountability and long-term program effectiveness.

Vendor Lifecycle Management and Operational Oversight

• This position manages vendor lifecycle activities for the One Washington program including vendor onboarding offboarding compliance coordination and ongoing oversight throughout the duration of vendor engagement.
• Work includes coordinating onboarding and offboarding processes; managing access and security-related coordination (including SharePoint access and related systems); managing contractor compliance with state and program requirements; and verifying completion of required training and administrative requirements.
• The position validates vendor deliverables and reviews invoices to confirm that services and deliverables meet defined requirements prior to approval for payment. The role may reject deliverables that do not meet requirements and communicates deficiencies and resolution options to vendors.
• This position responds to vendor questions manages day-to-day operational coordination and maintains documentation of vendor-related actions approvals and communications to ensure audit readiness.

Contract Development Amendment and Negotiation

• This position works in partnership with Legal and Contract Services to develop amend and negotiate contracts for the One Washington program with emphasis on system integrator and non-system integrator agreements.
• Work includes providing operational input vendor performance data and subject matter expertise to inform contract development and negotiation activities. The position participates in negotiation discussions as an operational representative identifies risks and impacts related to contract terms and develops recommended approaches and language for consideration by Legal and Contract Services.
• The position develops contract-related requirements by engaging with business owners contributes to service definition development and translates operational needs into contract-ready language and documentation.
• The position identifies risks impacts and potential downstream effects of contract terms on vendor performance delivery and program operations.

Vendor Relationship Management & Process Improvement

• This position manages ongoing vendor relationships to support effective communication issue resolution and alignment between vendors and the One Washington program.
• Work includes maintaining collaborative working relationships with vendors and internal stakeholders; triaging and escalating vendor-related issues as appropriate; and supporting consistent communication regarding expectations performance outcomes and operational needs.
• The position identifies opportunities to improve vendor-related processes is involved in the development of standard operating procedures and contributes to long-range planning and executive-level reporting.
• The role also partners with Finance on analysis of contract terms payment trends and related reporting as needed.

• Vendor governance and contract administration principles including how performance expectations deliverables acceptance criteria and service level agreements Service Level Agreements/Key Performance Indicators (SLAs/KPIs) are defined tracked and evaluated in a complex enterprise environment.
• Public sector contracting and procurement frameworks including the roles of program operations procurement and legal counsel in contract development amendment interpretation and execution.
• Enterprise Report Planning (ERP) implementation environments and how vendor performance directly impacts system delivery business process integration and cross-functional program outcomes.
• Operational controls and processes related to vendor lifecycle management including onboarding offboarding compliance coordination and access/security coordination (e.g. system permissions and documentation workflows).
• Risk identification and escalation practices in a complex multi-stakeholder program environment particularly where vendor performance or contract compliance may impact delivery cost or schedule.

Skilled in:

• Organizing and maintaining complex contract and vendor documentation systems in a way that supports transparency audit readiness and rapid retrieval of information.
• Translating operational needs and business requirements into clear vendor expectations service descriptions and contract-ready language.
• Analyzing vendor performance data and operational information to identify gaps trends risks and opportunities for improvement.
• Developing dashboards reports and structured communications that clearly convey vendor performance status and issues to leadership and stakeholders.
• Managing multiple concurrent vendor relationships workflows and priorities while maintaining accuracy consistency and follow-through.
• Communicating clearly and effectively across technical legal operational and executive audiences including situations involving performance issues or contractual disagreements.
• Building and maintaining collaborative working relationships with vendors and internal stakeholders while maintaining accountability for performance expectations.
• Using structured processes to track commitments approvals and decisions in a manner that ensures consistency and accountability.

Ability to:

• Exercise sound judgment in determining when vendor performance issues can be resolved operationally versus when escalation to Legal and Contract Services or program leadership is required.
• Operate effectively in a dual-accountability environment where contract authority resides with Legal and Contract Services while operational vendor governance is managed within the program.
• Maintain strong organizational discipline in managing high volumes of contract vendor and performance-related information without loss of accuracy or traceability.
• Identify process breakdowns inefficiencies or gaps in vendor governance and recommend practical improvements aligned with program goals.
• Work effectively in a highly collaborative environment where success depends on coordination across legal procurement technical and operational stakeholders.
• Adapt quickly to new systems processes and governance requirements in a complex evolving ERP implementation environment.
• Maintain constructive working relationships with vendors while holding them accountable to defined expectations and deliverables.
• Recognize when a lack of familiarity with state contracting processes security/access protocols or ERP environments may impact performance and proactively seek clarification or support.
• The ability to learn and grow: Curious about themselves and others who take responsibility for knowing their own strengths and weaknesses and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
• The ability to meet the needs of others: Flexible adaptable customer-service focused and willing and able to empathetically respond to the unique needs of the people we work with and serve.

• Familiarity with large-scale enterprise ERP implementation environments including systems such as Workday or comparable integrated finance procurement budget and human capital management platforms.
• Experience working in complex public sector or highly regulated environments involving multiple oversight functions such as legal procurement finance and program governance.
• Exposure to contract development vendor management or procurement support activities within a structured organizational environment.
• Experience supporting or participating in vendor performance management practices including use of KPIs SLAs dashboards or other performance tracking tools.
• Familiarity with interagency agreements (IAAs) system integrator relationships or multi-vendor program environments.
• Experience working with cross-functional stakeholders in technical operational and executive settings to support decision-making and program delivery.
• Exposure to process improvement governance development or standard operating procedure (SOP) development in a program or enterprise setting.
• Experience working with or supporting data visualization reporting tools or structured performance reporting for leadership audiences.

What we offer
At OFM we foster a culture of integrity innovation inclusion and belonging. We value both learned and lived experiences believing that diversity makes us stronger. To support your health and well-being we offer a variety of benefit programs for our employees.

Please visit ourRecruitment Pagefor a full list of benefits available to employees. Heres a quick glance at some of the unique benefits that OFM offers:

• An environment ofdiversity equity inclusion and belonging
• Medical Dental Vision and Life Insurance
• 12 paid holidays 14 paid vacation days (minimum) and 12 days of sick leave per year
• State retirement programs

Application Process:
Once youve decided to apply for a state government job youll complete an online application to showcase your qualifications. Keep in mind that once you submit the application a real person will read it. We do not use AI or any other technology to screen your application and reject it. Please ensure you provide clear detailed information about your work history so your qualifications can be accurately assessed. We will contact the top candidates directly to schedule interviews. If you require a reasonable accommodation during the application process please call 7-1-1 or 1-.

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• References: at least three professional references and their current contact information.

Questions:
OFMs Staff ASL interpreter is available to all deaf and hard-of-hearing applicants. For questions about this recruitment or to request a reasonable accommodation in the application or interview process please email us at.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural racial ethnic sexual orientation and gender identity diversity. Women racial and ethnic minorities persons with disabilities persons over 40 years of age and disabled and Vietnam-era veterans are encouraged to apply.

This position is exempt from civil service rules.

For more information please seeWAC.