Vehicle Title Specialist Transaction Operations

As a Transaction Operations Title Specialist you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. Youll collaborate closely with colleagues partners and customers employing your exceptional communication skills to confidently navigate intricate problems.

The Role:

• Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
• Reassign titles varying in complexity from all U.S. states and territories.
• Handle all aspects of lien payoffs and customer refunds.
• Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
• Generate dispatch receive and process packages of supporting documents daily to relevant stakeholders (customers banks auctions).
• Create edit and manage reports using MS Excel and internal data systems and address them daily by notating tasks updates and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
• Employ effective regular and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
• Effectively manage email and chat channels staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
• Strive for autonomy in your role and identify avenues for improvement collaborating with project management teams and mapping out training for future development of the team.
• Be a source of knowledge when it comes to title inventory outstanding titles title issues and resolution plans.
• Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.

Qualifications:

• 3 years of professional office experience; bachelors degree preferred.
• Previous exposure to administrative roles dealership operations or vehicle titling is advantageous.
• Strong attention to detail and demonstrated organizational prowess.
• Proficient research skills to discover efficient state-specific title transfer methods.
• Exceptional written and verbal communication skills.
• Intermediate proficiency with Microsoft Office Suite (Excel Outlook Word Teams).
• Notary Designation is mandatory; sponsorship is provided post-hiring.

Compensation & Benefits:Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off and salaried/exempt employee accrue up to 160 hours paid time employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.