Vehicle Title Specialist

Summary of position:

To collect correct and verify that all titled vehicles motor homes watercrafts trailers etc. are present and available before the auction. To process title transfers as well as handle any problems with titles and to keep accurate records of all titles. To be clear and respectful when informing customers about company policies. To kindly direct customers in next step in pick up process. This position does require Saturday work from 8:00 a.m. 1:00 p.m.

Schedule:

Mondays 8AM-5 PM

Wednesdays - 8AM - 5PM

Thursdays 12PM- 8PM

Saturdays 8AM-1PM

Company Summary:

is a local online auction company that specializes in weekly consignment auction selling vehicles voats campers ATVs construction equipment semi trucks and trailers electronics home goods and much more!

a Miedema company provides employment opportunities to all qualified employees and applicants without regard to race color creed genetic information religion national origin gender sexual orientation gender identity and expression age disability or veteran status and base all such employment decisions upon the individuals qualifications and ability to perform the work assigned.

Qualifications & Requirements:

Excellent customer service skills

High school Diploma

Ability to answer phones

Problem solver

Good verbal and written skills

Punctual

Organized

Dependable

Clear penmanship

Team player

Well spoken

Math proficiency

Computer skills (web browsers MS Office QuickBooks email)

Recommended but not required

Cashier experience

Title experience with vehicles or boats

Experience with Police book

Essential Job Functions

Typical Title Based Duties

• Type RD-108s/TR-11s/WR-11s accurately and complete title transfer process
  • Explaining Plating Options to customer - New Plate Plate Transfer Intransit Plate etc
  • Plate Fee Calculator and adding plate fees to invoice
  • Running Repeat offender search
  • Gathering information from customer for each transaction - Drivers License Proof of Insurance etc
  • Completing paperwork with the customer signing paperwork correctly
  • Making necessary copies and submitting paperwork to Secretary of State for transfer.
    
• Look up Secretary of State Website and Vin #s when needed
• Working in Excel to add each deal to a tracking spreadsheet
• Prepping Incoming Auction Sale Titles - copying printing corresponding sale contract etc
• Update Police Book
  • Data Entry - Creating an entry for every unit we sell
• Troubleshoot issues with titles TR-54 Inspections Secretary of State Returns etc
• Perform necessary functions in QuickBooks
  • Accounting for daily EFT withdrawal
  • Writing Checks entering EFTs and deposits
• Completing title preparation for each Repocast auction (trained as backup)
  • Verify that every item in auction that needs a title has one
  • Know Title and Lien Release procedures
  • Correspond with AFC/Nextgear/Other floor plan institutes regarding dealer titles and securing titles
  • This position would be cross-trained as a cashier / check in agent - The first few weeks of employment would be training in this position to give the new hire the basics to work as a title agent successfully.
• Other duties as requested by manager
  

Typical Cashier Duties (would be cross-trained on this is an entry level position would be trained on & then advance to title duties)

• Take the correct amount of payment from the customer using appropriate devices and procedures
• Accurately count down drawer daily and balance with paid invoices using the cashier balance sheet
• Complete/attach/file required forms (i.e. tax exemption IRS 8300 etc.)
• Communicate with warehouse workers
• Help answer customer questions
• Keep cash drawer organized
• Clean and tidy the cashiers office
• Direct customers to where they need to pickup & coordinate with our employees for efficient pickup
• Other duties as requested by manager

Typical Check In Duties (would be cross-trained on this is an entry level position would be trained on & then advance to title duties)

• Start contracts in the appropriate auctions with customers selling items
• Ensure all information is accurate and complete
• Confirm consignor payout information is correct
• Use proper grammar and spelling
• Add lots to contracts on occasion
• Edit and review auction items for errors
• Ensure accurate category placement
• Confirm accurate pictures and matching descriptions
• Use online search tools to verify questions on items
• Edit any descriptions from customer requests or manager requests
• Making changes to locations
• Other duties as requested by manager

Required Experience:

Manager