Vehicle Salesperson

Reports to: Sales Manager

FLSA Status: Exempt

Prepared By: HR

SUMMARY

Sells/leases new- and used-vehicles at dealership gross profit volume and customer satisfaction standards.

ESSENTIAL DUTIES

Essential Dutiesinclude the following. Other duties may be assigned.

• Satisfies the transportation needs of Internet-generated purchasers.
• Communicates effectively with Internet customers and prospects according to their preferred method of communication whether by phone by e-mail or in person.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Handles Internet sales inquiries personally in a timely manner.
• Sells/leases and delivers a minimum of 8 units per month.
• Approaches greets and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance application and benefits to prospects.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Understands and utilizes all functions of dealership sales control and follow-up system. Follows-up on leads until salesperson has knowledge that led is exhausted. Reports to manager that contact should be reviewed and removed. Client should be put on a six-month follow-up call to review on-going vehicle needs if any.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal state and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards or productivity and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Maintains Manufacturers Certification.
• Keeps abreast of new products features accessories etc. and their benefits to customers.
• Knows and understands equity and values and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager along with properly completed paperwork (insurance information trade title etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers ensuring that the customer understands the vehicles operating features warranty and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealerships service department.
• Schedules first service appointment.
• Follows up on all post delivery items tags/title work we owes and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Reviews and analyzes actions at the end of each day week month and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and three months related experience and/or training.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one small group situations to customers clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common factors and decimals. Ability to compute rate ratio and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule from.

CERTIFICATES LICENSES REGISTRATIONS

Manufacturers Training

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand walk and talk or hear. The employee is occasionally required to sit; use hands to finger handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Northside Chevrolet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.