Valet Supervisor St. Augustine, FL

Position SummaryThe Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow delivering exceptional guest service and assisting with staff management while promoting a positive team environment and maintaining high service ObjectiveTo support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow clear communication with guests and team members and upholding PMCs service standards while assisting with daily operations to promote efficiency safety and guest and ResponsibilitiesOperational SupportAssist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth efficient Service and Issue ResolutionAddress guest questions concerns service issues and claims with professionalism ensuring prompt and effective resolution while anticipating guest Appearance and ComplianceVerify associates are in full uniform and maintain proper grooming standards before clocking in while monitoring attendance and adherence to break and shift and LeadershipLead daily pre-shift meetings to communicate important updates maintain open communication with the Account/City Manager and encourage teamwork and a positive work and SuppliesManage the setup and breakdown of valet equipment and staging areas ensuring necessary supplies are stocked and ready for and Payroll OversightOversee tip handling including shift cuts and reporting and support managers with reviewing payroll punches tips and vehicle counts for accurate and timely and Risk ManagementSupervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and SupportFoster a team-oriented culture focused on delivering exceptional guest service while promoting accountability safety and operational 40 hours on-site at assigned Responsibilities: Perform other tasks as needed to support operational and financial goals while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on Skills and AbilitiesCompetency/QualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is and LicensesA valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this Customer Service and CommunicationProvide exceptional guest service through professional communication active listening and personalized assistance creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team Support and AdaptabilityFollow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and and SafetyDemonstrates dependability by following instructions maintaining work schedules and ensuring timely task completion. They adhere to safety procedures take appropriate action when needed and report unsafe conditions while properly using and maintaining equipment to ensure workplace efficiency and PeopleEngage staff in decision-making and improvement efforts while providing regular feedback fostering skill development and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes services and leadership capabilities to support overall team Phone UseEmployees may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company EnvironmentThe work environment involves collaboration with teams vendors and clients both on-site and in corporate settings. Duties may include frequent computer use phone communication and occasional outdoor activities in or around parking DemandsRequirements may include extended periods of standing walking and the ability to lift moderate weights when necessary. Specific vision abilitiesclose distance peripheral depth perception and focus adjustmentsmay be required to ensure on-site awareness and TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and BenefitsHealth Benefits Medical vision and dental insurance Upon eligibility401K Upon eligibilitySupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Bellevue University Up to $5250 per yearNationwide discounts through Perks at WorkMilitary friendly employerEmployee at WillEmployment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA)This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title:Valet Supervisor / Guest Service CoordinatorDepartment: Valet Parking DivisionReports directly to: Account ManagerSchedule: Full Time / Part-TimeStatus: Non-ExemptCompensation:Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)