Valet Shift Lead

**The Details**

Location: Downtown Austin Texas

• Sign-On Bonus: $200
  • Bonus will be paid after 90 days. Employee must be in good standing
• Referral Bonus $200
  • Bonus will be paid after 90 days. Employee must be in good standing

Required: Must have a valid drivers license; minimum 2 years

The Spirit of the Position:

TheShift Lead Hospitalityoverseesoperations in the absence oflocation managementwhile ensuringthat increased revenue managed expenses and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties:

• Support location management with the financial operational safety andservice-relatedsuccess at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand up meetings (Pre-Shifts or Huddles) are held eachshift.
• Ensures staff adheres to rules of conduct policies and procedures.
• Embrace resolve and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People:

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parkings culture as a guideline.
• Identify high potential employees to support the organizations continued growth both within your region and outside.
• Ensureall safety initiatives from the National Safety & Training Manager Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managersfor review and suggestions on how to improve safety at your hotel.
• Supervises mentors and trains staff on day-to-day activities in the absence of management.

Product:

• Assists in establishing performance standards recommending and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ ServiceShopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and completeother projects programs and initiatives that may arise from assignedhotel(s).

Profit:

• Responsible for claims and safety related trainingand prevention initiatives.
• Responsible for overall financial successduring their shift.
• Dailyweeklymonthly andannual financial and operational reports as required.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid drivers license required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak read and comprehends the English language.
• Must be open to feedback differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers license.

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull at least50pounds.
• Ability to stand walk and run for extended periods of time.
• Ability bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt; Tipped

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

This Employer participates in E-Verify.

Required Experience:

Manager