Valet Attendant Glendale, CA

Position SummaryThe Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles ensuring a positive guest experience. As the first and last point of contact this role creates a welcoming professional atmosphere while following all safety and operational ObjectiveThe primary objective of the Valet Attendant is to provide courteous efficient and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests assisting with vehicle drop-off and retrieval managing traffic flow and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies operate vehicles with care and contribute to seamless high-quality guest and ResponsibilitiesVehicle InspectionsConduct vehicle damage inspections and document parking locations on claim and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle compliance with attendance and timekeeping policies including clocking in/out for shifts and breaks and accurately reporting valet areas clean organized and presentable Service and TeamworkHandle challenging situations with professionalism resolve problems promptly and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment supporting colleagues and recognizing team and ProfessionalismMaintain regular attendance adhere to company policies and uphold PMC standards for safe and efficient parking operations. Arrive on time in full uniform and properly groomed before clocking ResponsibilitiesPerform other tasks as needed to support the companys operational goals while remaining flexible and responsive to changing business needs. Attend the required staff meetings and complete all assigned training modules on Skills and AbilitiesCompetency/QualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing helpful demeanor is and LicensesA valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this Customer Service and CommunicationProvide exceptional guest service through professional communication active listening and personalized assistance creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team Support and AdaptabilityFollow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and and SafetyDemonstrates dependability by following instructions maintaining work schedules and ensuring timely task completion. They adhere to safety procedures take appropriate action when needed and report unsafe conditions while properly using and maintaining equipment to ensure workplace efficiency and Demands and Work EnvironmentThis role requires stamina to stand walk and lift up to 50 lbs. for extended periods often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights weekends and holidays is essential to support guest needs and hotel takes place in both indoor and outdoor environments including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues vendors and clients use computers communicate by phone and operate in environments that may be noisy and include moving vehicles and exposure to the Phone UseEmployee may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and Benefits Health Benefits Medical vision and dental insurance Upon eligibility 401K Upon eligibility Supplemental Insurance Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University Up to $5250 per year Nationwide discounts through Perks at Work Military friendly employerEmployee at WillEmployment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA)This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role are is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modificationin compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title: Valet AttendantDepartment: Valet Parking DivisionReports directly to: Valet Supervisor / Guest Service CoordinatorSchedule: Full-time / Part-timeStatus: Non-ExemptCompensation: Hourly rate plus tips opportunities(Rates can vary by market / Tips based on service performance and customer interactions)