Valet Account Manager Auburn AL

Valet Account Manager AuburnLocation: Multiple hospitality properties in AuburnDepartment: Valet Parking DivisionSchedule: Full-time; Schedule may include evenings weekends holidays and other hours based on operational needsClassification: Exempt subject to confirmation that the position satisfies all applicable salary and duties requirementsAnnual Base Salary Range: $45000$60000Additional Compensation: May be eligible for bonus opportunities under the terms of the applicable bonus planHow to Apply: Submit your application through Indeed or by visiting Deadline:Until FilledPay Transparency and Equal PayThe posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience Qualifications and property assignment. The range covers the expected starting rates at all properties included in this opportunities if offered are separate from base salary and governed by the applicable bonus plan. Bonuses are not supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable SummaryThe Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service supervising employees managing Schedules and labor expenses monitoring financial performance maintaining safe operations and supporting valet services when operationally ObjectiveLead a safe efficient and guest-focused valet operation while building strong client relationships developing employees maintaining financial accountability and ensuring compliance with company policies contractual requirements and applicable Duties and ResponsibilitiesClient Relationship ManagementServe as the primary operational contact for the assigned professional relationships with clients and property contractual service requirements and performance standards are promptly to client questions concerns and service opportunities to improve service quality client satisfaction and account ManagementOversee daily valet and parking Schedules and maintain appropriate staffing attendance service quality safety traffic flow equipment and appearance regular inspections of the assigned operational concerns and implement corrective actions when or assist with valet duties when needed including safely parking and retrieving and Administrative ResponsibilitiesMonitor revenue payroll overtime operating expenses and other account-level financial financial and operational reports for accuracy and identify unusual activity or accurate records and submit required reports on with regional leadership to manage labor costs and operate within approved applicable cash-handling timekeeping payroll and recordkeeping Leadership and DevelopmentParticipate in recruiting interviewing selecting onboarding training and developing performance expectations and provide employees with regular coaching and a respectful inclusive and professional Work performance and conduct concerns consistently and in coordination with Human employee development and internal advancement employees follow company policies client requirements and safety and ReportingProvide management with regular updates regarding staffing operations financial performance client needs and emerging effectively with employees clients vendors Human Resources and other appropriately to urgent operational required meetings and complete assigned training by established and CompliancePromote safe driving vehicle handling pedestrian safety and traffic-control workplace injuries vehicle incidents property damage and safety concerns required incident documentation is completed all applicable company policies and federal state and local ResponsibilitiesTravel locally or to other company locations when a flexible Schedule based on account needs including occasional evenings weekends holidays and extended other job-related duties consistent with the positions responsibilities and business ResponsibilitiesThe Valet Account Manager supervises assigned employees and is responsible for scheduling training coaching performance management policy enforcement and daily operational direction. The manager is expected to maintain an accessible leadership style encourage employee participation and continuously improve team performance and service and ExperienceHigh school diploma or equivalent least three years of supervisory or management experience in parking hospitality transportation retail or another customer-service environment managing Schedules payroll labor expenses or operating budgets education or training in leadership hospitality or business management is beneficial but not will consider relevant combinations of education training and and Driving RequirementsValid drivers license record that meets PMCs standards for positions involving vehicle more than three moving violations during the preceding three-year to travel between assigned work locations when to operate manual-transmission vehicles when required by the assigned driving is an essential function of this position employment may be contingent upon completion of an applicable motor-vehicle-record Skills and AbilitiesStrong leadership coaching and team-development guest-service and client-relationship to prepare Schedules and manage staffing and to review revenue payroll and expense organizational analytical and critical thinking verbal and written communication to respond calmly and professionally to operational to use computers mobile devices scheduling systems and operational to safeguard confidential employee client and company to prioritize responsibilities and exercise sound judgment in a challenging Screening and Fair Chance HiringPMC considers qualified applicants with arrest or conviction records in accordance with applicable federal state and local fair-chance laws. Criminal-history inquiries and checks occur only after a conditional offer except where applicable law permits or requires otherwise. Any assessment is job-related and follows applicable individualized-review notice and response requirements. Driving-record checks apply to assignments requiring vehicle EnvironmentThis position works in both indoor and outdoor environments including hotels parking facilities valet lanes garages and office areas. The employee may be exposed to moving vehicles traffic noise heat cold rain humidity and other weather will provide appropriate rest recovery and cool-down periods and follow applicable federal state and local heat-illness-prevention RequirementsThe essential functions of this position may require:Standing and walking for extended quickly when operationally necessary and entering and exiting reaching climbing stairs and working in parking carrying pushing or pulling items weighing up to 50 operating vehicles and maintaining awareness of vehicles guests and effectively with guests clients and provides reasonable accommodations to qualified applicants and employees with disabilities pregnancy-related limitations and sincerely held religious beliefs or practices in accordance with applicable law. Essential duties may be performed with or without reasonable accommodation. For application or hiring accommodations contact HR email address or telephone Cell Phone Use and Expense ReimbursementThis position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses including required business use of a personal mobile phone mileage parking tolls and approved travel expenses in accordance with company policy and applicable federal state and local law. Company-issued equipment may be provided when and BenefitsBenefits vary based on employment status plan eligibility and the terms of the applicable benefit plans. Eligible employees may receive:Medical dental and vision insurance401(k) planSupplemental life and critical-illness insuranceBonus opportunities: Based off annual outlined goalsPaid time off: paid vacation/PTO available to this positionPaid trainingLeadership-development opportunitiesTuition assistance through Bellevue University of up to $5250 annuallyNationwide employee discounts through Perks at WorkOther compensation: Bonus opportunitiesEmployment ClassificationPMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal state and local salary duties authority and independent-judgment positions title alone does not determine its classification. The employees actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements -Will EmploymentExcept where applicable law or a binding agreement provides otherwise employment is at will and may be ended by either party with or without cause or advance notice subject to applicable law. An introductory period does not guarantee continued employment or override statutory termination Employment OpportunityPMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race color religion religious creed ancestry national origin citizenship status age sex pregnancy childbirth or related medical conditions reproductive-health decision-making gender gender identity gender expression sexual orientation marital status military or veteran status physical or mental disability medical condition genetic information or any other status protected by applicable law.