Ux Project Manager

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Job Description

Position Summary
We are seeking a dynamic and experienced hybrid UX Specialist & Project Manager to join our Central Operations team! This enterprise role drives initiatives tied to F5s strategic priorities by combining project management with user experience (UX) research and design leadership. You will lead strategic projects that transform and optimize the enterprise ensuring both operational excellence and exceptional user experiences across products platforms and services.

The ideal candidate brings a strong background in project management and a proven track record in UX research or design with experience delivering complex initiatives and actionable user insights across enterprise stakeholders. This role accelerates value delivery at scale shaping both business outcomes and user satisfaction.

Primary Responsibilities

• UX Responsibilities
  • Lead and conduct end-to-end UX research (e.g. interviews usability testing journey mapping) to inform project process and/or tooling direction design and workflow priorities.
  • Lead end-to-end process and experience analysis including current state assessment pain point identification and definition of future state with prioritized business and user requirements.
  • Translate user needs research insights and business goals into intuitive accessible endtoend user experiences
  • Design user flows wireframes prototypes and design specifications that effectively solve defined problems
  • Partner closely with cross functional stakeholders to deliver highquality feasible solutions
  • Validate designs through usability testing and iteration incorporating feedback and data to improve outcomes
  • Clearly communicate design rationale and recommendations to stakeholders tying decisions to user and business impact
  • Mentor and support team members in UX research/design practices.
  • Design and deliver executive-level presentations synthesizing both business and user experience insights.
  • Maintain uptodate knowledge of AI tools and their application to UX design

• Project Management Responsibilities
  • Ensure initiatives have clear outcomes scope success criteria and alignment with business and user experience objectives.
  • Design build and maintain project execution plans and roadmaps that integrate people process technology and user-centered design activities across business functions.
  • Identify workstreams and monitor execution per scope schedule resourcing and budget ensuring UX milestones are embedded in project plans.
  • Establish team structures for each workstream providing direction to project leads UX researchers/designers and coordinators to manage scope timelines deliverables and risks.
  • Partner with Change Management to ensure business readiness engagement adoption and positive user impact.
  • Establish governance structures proactively mitigating risksincluding those related to user experience and adoption.
  • Develop and lead comprehensive status reporting for executives program leadership and delivery teams including actionable UX insights and recommendations.
  • Serve as an escalation point on risks issues and decisions including those impacting user experience.
  • Establish program rhythm of business including communications status reports and readouts to stakeholders and leadership.
  • Contribute to a culture of accountability collaboration continuous improvement and user-centered thinking across Central Operations.
  • Maintain uptodate knowledge of AI tools and their application to UX design

• Perform other related duties as assigned.

Knowledge Skills and Abilities

• Applies usercentered design principles to translate user needs research insights and business goals into intuitive digital experiences.
• Conducts user research and usability testing to validate designs and inform continuous improvement.
• Designs effective interaction flows information architecture wireframes and prototypes to support usability and task completion.
• Produces highquality visual designs while working within established design systems to ensure consistency and accessibility.
• Collaborates closely with crossfunctional partners clearly communicating design rationale and incorporating feedback.
• Demonstrated knowledge of program/project management methodologies (waterfall agile kanban etc.).
• Demonstrated experience in strategic planning program development resource allocation budget management and risk assessment.
• Proficiency in program management software (e.g. Smartsheet Workboard) and UX research/design tools (e.g. UserZoom UserTesting Qualtrics).
• Strong interpersonal skills high emotional intelligence and ability to develop effective partnerships across the company and with end users.
• Analytical mindset with the ability to synthesize business and user data solve problems and make data-driven decisions.
• Ability to communicate effectively across written verbal and presentation formats to all levels of the organization including executive summaries and actionable UX recommendations.
• Ability to manage effectively in a fast-paced environment with multiple deadlines and competing priorities.
• Strong business acumen and understanding of enterprise-level processes and the interplay between functions with a user-centered perspective.
• Ability to think strategically and act tactically with a willingness to roll up your sleeves.
• Learning mindset; keeps up on industry trends research and best practices in both project management and UX.
• Experience mentoring or coaching others in project management and/or UX research/design.

Qualifications

• Bachelors degree or equivalent experience in a relevant field (e.g. Human Factors HCI Design Business Engineering).
• Advanced degree (e.g. MBA MS in Human Factors/UX) or equivalent desired.
• PMP PgMP or other relevant project management certifications highly desirable.
• 5 years of experience in project/program management and 3 years in UX research/design with a proven track record of delivering complex high-impact projects and actionable user insights at technology-based companies or within technical domains.

F5 Networks Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .