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UX Design Consultant
Job Location:
Job Location:
Olympia, WA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 June 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
For more details please connect with Praveen H at or call at .
End Client: Washington State Department of Social and Health Services (DSHS)
Job Title: UX Design Consultant
Duration: 3 Years with possibility of extensions
Location: Olympia Washington
Position Type: Contract
Hours Per Week: 40 Hours
Ceipal ID: SWAUX889PH
Scope Of the Project:
The candidate will provide user experience (UX) consulting services to improve the digital experience of the WA Cares Fund Washington States long-term care insurance program. Responsibilities include conducting user research engaging stakeholders developing UX strategies designing intuitive and accessible digital experiences and creating implementation roadmaps to enhance customer satisfaction. The consultant will collaborate with business and technical teams to modernize digital services improve accessibility in compliance with WCAG 2.2 standards and support digital transformation initiatives that simplify how residents access long-term care information and services.
Responsibilities:
- Conduct UX discovery sessions user research and stakeholder interviews to identify user needs and business objectives.
- Develop comprehensive UX strategies and implementation roadmaps aligned with organizational goals.
- Create user personas customer journey maps service blueprints and information architecture.
- Design wireframes prototypes and interactive user experiences using industry-standard UX tools.
- Facilitate usability testing user validation sessions and analyze feedback to improve digital products.
- Ensure all digital experiences comply with WCAG 2.2 accessibility standards and inclusive design principles.
- Collaborate with business analysts developers product owners and stakeholders throughout the project lifecycle.
- Recommend UX improvements for websites applications provider search tools benefit calculators and other digital services.
- Support AI-enabled customer experience initiatives and digital transformation projects.
- Present research findings design recommendations and usability reports to leadership and project stakeholders.
- Document UX processes research findings design standards and best practices.
- Continuously evaluate user behavior and recommend enhancements that improve engagement and overall customer experience.
Required/Preferred Skills:
- Experience delivering UX or digital transformation projects in healthcare long-term care insurance government or similarly regulated industries is preferred.
- Strong understanding of accessibility compliance and user-centered design methodologies.
- Ability to work collaboratively with Washington State stakeholders and multidisciplinary project teams.
- Hands-on experience in User Experience (UX) Design and Human-Centered Design (HCD).
- Strong experience conducting user research stakeholder interviews and usability testing.
- Experience creating user journey maps service blueprints personas and information architecture.
- Proficiency with UX design tools such as Figma Adobe XD Sketch or similar platforms.
- Experience designing wireframes prototypes and interactive digital experiences.
- Strong knowledge of accessibility standards including WCAG 2.2 and inclusive design best practices.
- Experience supporting digital transformation initiatives within government healthcare insurance or regulated industries.
- Excellent stakeholder management workshop facilitation and presentation skills.
- Experience collaborating with cross-functional teams including business product design and engineering.
- Strong analytical problem-solving communication and documentation skills.
- Experience developing UX strategies design systems and implementation roadmaps.
- Familiarity with AI-assisted customer experience solutions is preferred.
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector Enterprise Solutions Professional Services Ecommerce Projects and Products. Within Public Sector business unit we cater IT Professional Services to Federal State and Local. We have multiple awards/ contracts with 30 states including but not limited to NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA NM VT and WA.
If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
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