UVU Opportunity Customer Solutions Specialist

This position is only open to UVU students and alumni. Please do not apply unless you meet this requirement.

Customer Solutions Specialist (Accounting Tax Bookkeeping)

Join our dynamic team at Foundever where every interaction is an opportunity to make a difference.

Job Overview

Foundever is hiring Customer Solutions Specialists! As part of our Contact Center Support Team you will deliver exceptional personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing bookkeeping account setup and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Our site is located in Orem UT at 545 E University Pkwy Orem UT 84097

• $25/hour
• 100% paid training
• Full time or part time schedules
• Benefits including medical dental vision and life insurance (full time only)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities

• Support the QuickBooks Online Accountant customers to manage their clients QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing bookkeeping account setup payroll and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

• Experience with QuickBooks Online required QuickBooks Online Accountant a plus
• Proven experience in the customer service industry preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• Certified in QuickBooks ProAdvisor (preferred)

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at and connect with us on Facebook LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.