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Utility Billing Program Technician

City Of Gresham

Job Location:

Gresham, OR - USA

Hourly Salary: USD 31 - 40

Posted: 21 October 2026 (3 days ago)

Application Deadline: 18 January 2027

Vacancies: 1 Vacancy

Job Summary

Overview

The City of Gresham is accepting applications for the role of Utility Billing Program Technician.

This position is part of the Financial Operations team within Budget & Finance and plays an important role in keeping Utility Billing processes accurate and on schedule. Program Technicians work with billing meter-read account service meter location and system information; complete technical billing processes; research and resolve issues; assist customers with complex or escalated billing and account concerns; and provide technical support to Utility Billing staff.

First review of resumes for consideration and interview will take place on Monday November 2nd 2026. To be considered in the first round of review please have your application in no later than midnight November 1st.

Were looking for someone who enjoys detailed work is comfortable learning and working across multiple systems and takes pride in following issues through to resolution. Strong candidates will be organized dependable curious and able to balance recurring deadlines with unexpected work that requires research and judgment.

This position works under the direction of the Utility Billing Supervisor and regularly works with Utility Billing staff other City departments outside utility partners and customers.

Work hours for this full-time position will be Monday through Friday and vary between the hours of7:00 a.m. to 5:00 p.m.

Regular on-site presence at Gresham City Hall (1333 NW Eastman Parkway)is required to support customer-facing operations and staffing coverage. Hybrid work may be available when operational and coverage needs allow.

As Oregons fourth-largest city Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go one step beyond to deliver services in collaborative inventive practical and nimble ways. Our work is challenging fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members it is crucial we employ a diverse workforce foster an inclusive working environment and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints life experiences and cultural perspectives. Come build the future with us.

Position Description

The Utility Billing Program Technician performs technical and administrative work that supports accurate and timely utility billing. The position handles recurring billing and meter-read processes establishes and maintains the account service meter and location records that support billing researches and resolves billing and usage issues responds directly to customers on complex or escalated account matters and serves as a technical resource for Utility Billing staff.

The work includes both scheduled processes and problem-solving. Some responsibilities follow established billing timelines while others require researching an unexpected result comparing information across systems coordinating with another work group or determining the appropriate next step.

What youll get to do:

Billing Cycle & Meter Read Processing
- Complete recurring billing-cycle and meter-read activities review consumption and billing information address read-related issues and follow through on corrections needed to keep bill production accurate and on schedule.
Account Service Meter & Location Setup and Maintenance
- Establish and maintain the account service meter and location information that utility billing relies on. Process new and changed services meter installations and replacements location and address changes and other system updates that affect how a property or customer is set up and billed. Coordinate with other departments and utility partners when updates are needed.
Billing & Usage Review Adjustments and Exception Resolution
- Review billing usage and account activity to identify errors unusual conditions adjustment needs unbilled activity and other exceptions. Use account history reports system information and supporting documentation to determine what happened and what action is needed.
Technical Support Customer Resolution & Collaboration
- Serve as a technical resource for Utility Billing staff and respond directly to customers on complex or escalated billing and account concerns. Provide real-time support to Customer Service Representatives step in when an issue requires additional research or assistance and help explain account activity policies rates codes procedures and available options. Provide guidance and training and coordinate issues involving multiple staff systems departments customers or outside partners.
Reporting Documentation & Operational Support
- Maintain reports tracking tools procedures and technical documentation that support Utility Billing operations. Review information for trends gaps and follow-up needs; support system and process changes; and maintain working knowledge across Program Technician and core customer-service functions to help provide coverage and maintain service continuity when operational needs require it.

Qualities we are looking for:

Detail-Oriented
- You notice inconsistencies and want to understand why they happened. You can work carefully with detailed information while still keeping deadlines and the larger process in mind.
Problem Solver
- Youre comfortable researching an issue gathering the right information identifying the likely cause and determining the next step instead of simply passing the problem along.
Organized & Dependable
- You can balance recurring responsibilities with unexpected work keep track of what is still outstanding and follow assignments through to completion.
Comfortable with Systems & Data
- Youre comfortable learning new software working with spreadsheets and reports comparing information from different sources and understanding how one process can affect another.
Independent Learner
- You ask thoughtful questions use available resources apply what youve learned and adapt as procedures systems and technology change.
Clear & Collaborative Communicator
- You can explain complex or technical information clearly including when a customer is frustrated or the answer may not be what they hoped for. You work effectively with customers coworkers and partners across different roles and departments.

Qualifications

Minimum Qualifications:

High School diploma or GED
One (1) to four (4) years of administrative technical program support billing financial operations utility operations or closely related experience.

Preferred Qualifications:

Experience in utility billing finance accounting public utilities or another environment involving detailed account or transaction processing.
Experience researching discrepancies and reconciling information across multiple systems reports or data sources.
Intermediate experience with Microsoft Excel or similar spreadsheet software.
Experience using enterprise billing financial customer information database meter-data or similar systems.
Experience interpreting and applying established policies procedures rates regulations or business rules.
Experience providing technical guidance training or process support to coworkers.
Bilingual skills in Spanish or Russian are highly desirable but not required.

Selection Process

Required application materials:

Complete online application(Do not type see resume in any fields or leave work experience fields blank in the application template.)
Answers to supplemental questions
Resume