Usher | Part-Time | The Paramount Baltimore

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

This role pays an hourly rate of $18.50.

Benefits for Part-Time Roles: 401(k) Savings Plan 401(k) matching.

This position will remain open until December 31 2026.

• Provide consistent world-class customer service throughout all arena spaces proactively welcoming guests answering questions and thanking guests for attending.
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into ticketed areas providing directions to seats concessions restrooms and other arena areas.
• Respond to and/or escalate guest complaints concerns and compliments.
• Assist guests with reasonable requests for accommodations including but not limited to wheelchair escort services.
• Assist with crowd management and seating discrepancies while maintaining clear portals aisles and access paths for guests staff and emergency services.
• Reports any suspicious activity to supervisors and/or management.
• Monitor assigned areas for guest or building issues.
• Have knowledge of arena layout emergency exit policies and regulations while understanding retaining and communicating safety and security measures
• Frequent bending lifting extensive walking through the building and standing for long periods of time.
• Arrive at work in an appropriately furnished uniform daily while refraining from cellphone use in public spaces and remain on post until dismissed or relieved.
• Adhere to all OVG policies.
• Perform other duties and responsibilities as assigned.

• Previous experience in a customer service role is preferred.
• Previous experience within a sports entertainment or related field is preferred.
• 70% event availability commitment is required.
• Must be able to work a flexible schedule inclusive of weekends nights and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be comfortable with extensive time spent with moderate to loud noises and exposure to flashing lights.
• Must be comfortable working in fluctuating temperatures that include hot and cold conditionsexternal and internal facility exposure.
• Must be able to bend stand for extended periods of time and walk around the building including climbing stairs.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.