User Support Technician
Job Location:
Craven County, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Agency
Adult CorrectionDivision
COO - OPS - Institutions OperationsJob Classification Title
User Support Technician I (S)Position Number
Grade
DT04About Us
The NC Department of Adult Correction is one of the largest state agencies with more than 14000 employees. It is responsible for safeguarding and preserving lives and property through prevention protection and preparation as well as the care custody and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody healthcare and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration Health Services Rehabilitation & Reentry Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!
Description of Work
This position is located at Craven Correctional Institution in Vanceboro NC Craven County. The prison is a Medium Custody Adult Male Felon Diagnostic Processing Center which houses 850 offenders. Employees in this class provides consultation support and/or training to users of computer or other information technology-based systems located throughout the facility as well as basic support of hardware software operating systems and networking.Knowledge Skills and Abilities/Management Preferences
Key Duties Include: - This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users technical needs. - This position interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. - May provide routine support for a broad range of information related technologies or may provide in-depth support for a narrowly defined area of technology.
Planning and organizing Ability to organize and follow complex and/or detailed technical procedures. Ability to work independently to perform tasks with minimal supervision.
Technical Knowledge- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Working knowledge of specific software and hardware installation processes and procedures. Knowledge of system security protocols. Demonstrates broad working knowledge in specialty areas within the work unit. Utilize and apply knowledge of data and system tables to perform work.
Technical Solution Development - Apply technical knowledge of software and systems to provide information to design teams for improvisation or development of new features. Apply analytical process to identify or understand recurring problems and recommend solutions. Ability to document solutions that solve client problems and clearly present these solutions. Ability to identify and understand reoccurring problems and recommend solutions.
Technical Support- Ability to resolve some non-routine problems using standard troubleshooting techniques or information from research. Ability to resolve problems and issues escalated from lower-level technicians.
Consultancy Skills- Ability to apply technical knowledge and effective communication skills to identify business needs and develop a plan for resolving.
Knowledge Skills and Abilities/Management Preferences:
Salary Range: $56772 - $85159
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Documented knowledge of providing hardware and software technical support.
Documented knowledge of various DAC Mainframe and Web applications - OPUS HERO NCID
Documented knowledge of
This posting will close at 11:59 p.m. the night BEFORE the end date listed above.
Compensation and Benefits
The State of North Carolina offers a comprehensive benefits package including:
Health Insurance options
Retirement Plans
NC Flex Supplemental Benefits
Paid Vacation Sick and Community Service Leave
Paid Parental Leave
Visit the State Benefits website for additional information.
About The Division of Institutions:
The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum medium close) and house individuals serving sentences for felony convictions. The division provides safety security and rehabilitative services through trained custody staff program facilitators and administrative personnel.
Supplemental Application Information:
Application Process
NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:
- Complete education history (including high school)
- Full work experience details
- Certificates and licenses if applicable
- Education must be from appropriately accredited institutions.
- Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.
If multiple applications are submitted only the most recent application received before the closing date will be considered.
Education Equivalency Verification
The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service please visit the NACES membership website at and National Guard Preference
- Applicants seeking Veterans Preference must attach aDD-214 Member-4Form(Certificateof Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
PREA Requirement
The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent Detect and Respond to Prison Rape. Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the positions role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experienceEEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
Vickie Denise ShawEmail:
Required Experience:
IC
