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User Support Technician
Job Location:
Job Location:
Albemarle, NC - USA
Hourly Salary:
USD 21 - 21
Hourly Salary:
Posted:
6 September 2026 (10 hours ago)
Posted:
Application Deadline:
4 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Position Description User Support Technician Piedmont Virginia Community College ( PVCC ) is a public open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville Virginia. This is home to the Charlottesville Historic Downtown Mall The Jefferson School African American Heritage Center and the John Paul Jones Arena ( JPJ ). As a comprehensive community college the College provides quality accessible and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle Buckingham Fluvanna Greene Louisa and Nelson. For more information please visit: PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff the quality of its programs and services and the success of its students. PVCC seeks to attract welcome and retain individuals who reflect the communities we serve. Position Purpose: Provides first level (Tier I) helpdesk support to college faculty staff and students who contact the Technology Services helpdesk. Responsible for maintaining the Colleges computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components computers servers audio-visual video conference equipment telephones and other classroom electronics. Duties and Responsibilities: Serve as the first point of contact for technical support via phone email chat ticketing system and in-person. Troubleshoot and resolve hardware software network and account access issues remotely or onsite. Escalate complex issues to appropriate support teams ensuring clear documentation and communication. Maintain accurate records of support requests resolutions and asset tracking in the ticketing system. Install configure and maintain computers software and peripheral devices across administrative and instructional areas. Provide support for audio-visual equipment in classrooms and meeting spaces including setup maintenance and troubleshooting. Support internal and external events across multiple campus locations including occasional off-hours. Assist with onboarding and offboarding processes by preparing and recovering technology assets. Participate in lifecycle management of technology including procurement surplus and disposition. Create and maintain user documentation knowledge base articles and training materials. Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback. Research and recommend new technology solutions and configurations for college use.
Work Schedule
Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.
Position Description User Support Technician Piedmont Virginia Community College ( PVCC ) is a public open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville Virginia. This is home to the Charlottesville Historic Downtown Mall The Jefferson School African American Heritage Center and the John Paul Jones Arena ( JPJ ). As a comprehensive community college the College provides quality accessible and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle Buckingham Fluvanna Greene Louisa and Nelson. For more information please visit: PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff the quality of its programs and services and the success of its students. PVCC seeks to attract welcome and retain individuals who reflect the communities we serve. Position Purpose: Provides first level (Tier I) helpdesk support to college faculty staff and students who contact the Technology Services helpdesk. Responsible for maintaining the Colleges computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components computers servers audio-visual video conference equipment telephones and other classroom electronics. Duties and Responsibilities: Serve as the first point of contact for technical support via phone email chat ticketing system and in-person. Troubleshoot and resolve hardware software network and account access issues remotely or onsite. Escalate complex issues to appropriate support teams ensuring clear documentation and communication. Maintain accurate records of support requests resolutions and asset tracking in the ticketing system. Install configure and maintain computers software and peripheral devices across administrative and instructional areas. Provide support for audio-visual equipment in classrooms and meeting spaces including setup maintenance and troubleshooting. Support internal and external events across multiple campus locations including occasional off-hours. Assist with onboarding and offboarding processes by preparing and recovering technology assets. Participate in lifecycle management of technology including procurement surplus and disposition. Create and maintain user documentation knowledge base articles and training materials. Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback. Research and recommend new technology solutions and configurations for college use.
Work Schedule
Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.
Required Experience:
IC
