User Support Engineer

NOVA-Dine is seeking a User Support Engineer to support the Defense Enclave Services (DES) program at Fort Meade MD.

This position serves as a senior technical authority supporting enterprise end-user computing environments across Department of Defense organizations. The selected candidate will provide advanced systems engineering architecture assessment technical planning systems integration validation and operational support for user-facing technologies and services. The successful candidate will lead the resolution of complex technical issues affecting end-user computing devices while supporting the design implementation security and sustainment of enterprise workstation and endpoint solutions.

The User Support Engineer will analyze system performance assess risks evaluate infrastructure requirements and develop technical solutions that balance operational technical schedule and cost constraints. This individual will work closely with cybersecurity engineering operations service desk and government stakeholders to ensure reliable secure and effective delivery of enterprise user support services.

Responsibilities:

• Serve as a senior technical authority for enterprise end-user computing services and technologies.
• Provide advanced troubleshooting engineering support and issue resolution for complex workstation endpoint peripheral and user support incidents.
• Perform technical planning system integration verification validation and operational readiness assessments.
• Lead architecture reviews infrastructure assessments system evaluations and technical analyses of end-user computing environments.
• Design implement configure secure and maintain enterprise workstation and endpoint solutions.
• Support deployment modernization lifecycle replacement and sustainment of end-user computing devices.
• Analyze customer requirements and convert operational needs into scalable technical solutions.
• Conduct risk assessments and develop mitigation strategies to improve performance reliability and maintainability.
• Evaluate existing technologies and recommend improvements to support long-range organizational objectives.
• Support hardware and software testing implementation operation maintenance and lifecycle management activities.
• Develop engineering documentation technical procedures implementation plans and knowledge articles.
• Collaborate with cybersecurity teams to ensure compliance with DoD security standards and endpoint security requirements.
• Provide technical leadership mentorship and guidance to service desk personnel and junior engineers.
• Support root-cause analyses major incident investigations and continuous service improvement initiatives.
• Participate in technical reviews stakeholder briefings and operational planning activities.

Qualifications:

• Education
  • Bachelors degree in Information Technology Engineering Computer Science or related technical discipline; or
  • Equivalent combination of technical training certifications and relevant experience.
• Experience
  • Minimum 10 years of experience relevant to systems engineering user support endpoint engineering infrastructure support or enterprise IT operations.
  • Minimum 5 years of systems engineering systems design and operational support experience.
  • Minimum 7 years of experience configuring securing troubleshooting and supporting end-user computing devices in enterprise environments.
  • Demonstrated leadership or managerial experience supporting technical teams and enterprise operations.
  • Experience resolving highly complex technical problems with minimal supervision.
  • Experience performing system assessments architecture reviews infrastructure analysis verification and validation activities.
• Required Certifications
  • Active unexpired DoD 8570/8140 IAT Level II certification prior to interview consideration.
  • Examples include Security CE CySA CCNA Security or equivalent qualifying certification.
• Clearance Requirements
  • Active DoD Secret Clearance or higher required prior to start date.
  • U.S. Citizenship required.
• Required Skills
  • Enterprise endpoint management and support.
  • Windows workstation administration and troubleshooting.
  • Endpoint security and compliance management.
  • Active Directory and Group Policy administration.
  • Microsoft 365 and enterprise productivity platforms.
  • Hardware/software lifecycle management.
  • System integration and engineering analysis.
  • Root-cause analysis and problem resolution.
  • Infrastructure assessment and technical documentation.
  • Strong written and verbal communication skills.
• Preferred Qualifications
  • Experience supporting Defense Enclave Services (DES) DISA or Department of Defense environments.
  • Experience supporting large-scale enterprise endpoint modernization initiatives.
  • Experience with Microsoft Intune MECM/SCCM Windows Autopilot or similar endpoint management technologies.
  • Experience supporting enterprise virtualization and remote access technologies.
  • Experience with ServiceNow or other ITSM platforms.
  • Advanced endpoint security and device management experience.
  • Additional Microsoft cybersecurity or systems engineering certifications.

Salary Range: $120000 to $143000

The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors including the positions responsibilities the candidates education experience skills internal equity market considerations and any applicable collective bargaining agreements or legal requirements.

About Us

Diné Development Corporation (DDC) is a Navajo Nationowned family of companies that provides government agencies and commercial organizations with high-quality IT professional environmental and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

Eligible full-time employees receive a comprehensive benefits package including medical dental vision life and disability coverage retirement savings with company match and paid time off. Additional benefits include voluntary supplemental benefits access to an employee assistance program and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation gender identity national origin or for inquiring about discussing or disclosing information about compensation or any other basis prohibited by law.

We participate in E-Verify.

DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process please contact Recruiting for assistance