USA Logistics Specialist

The Customer Logistics Specialist serves as a key operational partner within the transportation organization responsible for ensuring the successful execution of customer shipments across the transportation network. This role manages transportation activities from shipment creation through final delivery while balancing customer service operational efficiency and logistics cost objectives.

Transportation Operations Management

• Manage daily transportation execution for assigned customers and distribution centers.


• Tender shipments to carriers and ensure timely pickup and delivery performance.


• Monitor shipment status and proactively address transportation exceptions.


• Coordinate with carriers warehouses customer service and planning teams to resolve operational issues.


• Manage transportation accessorial requests and validate associated costs.

Customer & Carrier Management

• Build strong relationships with transportation providers and internal stakeholders.


• Serve as the primary transportation contact for assigned customers.


• Escalate and drive resolution for service capacity and delivery issues.


• Support carrier performance discussions and corrective action planning.

Performance Management

• Monitor transportation KPIs including On-Time Delivery CCOT Spot % Contract Compliance and Cost Performance.


• Analyze service failures and identify root causes.


• Develop and deliver weekly and monthly performance reporting.


• Support continuous improvement initiatives to improve reliability cost and efficiency.

Project & Continuous Improvement Support

• Participate in transportation projects pilots and process improvement initiatives.


• Support transportation sourcing events mini-bids and annual carrier procurement activities.


• Identify opportunities for automation standardization and improved ways of working.


• Utilize data and analytics to recommend operational improvements.

Systems & Data Management

• Execute transportation activities using OTM SAP Excel Power BI and related supply chain systems.


• Ensure data accuracy across transportation platforms and reporting tools.


• Maintain transportation records documentation and operational reporting.

Required

• Bachelors degree in Supply Chain Logistics Business Engineering or related field.


• 3-8 years of transportation logistics supply chain or customer operations experience.


• Strong analytical and problem-solving skills.


• Advanced Microsoft Excel proficiency.


• Excellent communication and stakeholder management skills.

Preferred

• Experience with OTM SAP Power BI or transportation management systems.


• Experience managing transportation KPIs and carrier performance.


• Knowledge of customer transportation warehousing and distribution operations.


• Experience supporting continuous improvement or logistics projects.