US-Genius Admin

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. At Apple we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Genius Admin youre a service coordinator for all customer repairs whether its a quick repair or a more involved procedure and you manage customer expectations. Additionally you coordinate an efficient repair workflow and organize the Repair Room helping our Genius Bar team provide world-class service for our customers.

Plan and coordinate all end-to-end operational activities supporting the completion of repairs including managing and tracking inventory and orders in partnership with the Operations with customer service issues including the customer repair intake process support in finding appropriate solutions and managing the customer pickup process for all completed peer feedback based on observations on the floor and in the Repair repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting diagnosing and resolving technical problems for all of our excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work experience.

You can:nCommunicate effectively and tailor your communication style to different multiple activities to accomplish a goal through planning organization and prioritization both independently and with a an action-oriented mindset and sense of motivation to do whats best for the customer and Apple often anticipating challenges and providing potential curious and open to learning from others and helping each other relevant technical expertise of Apple products and in a fast-paced environment and make decisions quickly sometimes under tight deadlines and from experience of successfully working in a team environment demonstrating shared responsibility and accountability with other team handle lift and move merchandise trusted with sensitive or confidential information keeping with Apples core values.