[US] Enterprise Implementation Services Senior Director

Enterprise Implementation Services Senior Director
Full Time - Remote
US Midwest and East Coast remote

Travel 35%

Innovate with Benchmark Gensuite as an Enterprise Implementation Services Senior Director

About Benchmark Gensuite

Benchmark Gensuite is a unified AI-native EHS Sustainability and Quality management platform trusted by 20% of the Fortune 500 and serving 8 million workers globally. Founded by EHS practitioners 25 years ago weve built our reputation on deep domain expertise a 95% subscriber retention rate and genuine partnership with the safety environmental and sustainability leaders we serve. Genny AI our embedded AI layer is redefining how enterprise risk and compliance work gets done

The Opportunity

We have historically executed deployment our platform and application solutions as a self-implementer working together with specialty partners. As we sign larger enterprises we are expanding our implementation services organization with clear ownership of professional services defined roles and skill levels disciplined scoping and resourcing accountability and AI-integrated methodologies for delivering on our implementation commitments.

We are hiring an experienced systems implementation leader to design launch and run the team that orchestrates the integration configuration and delivery of our platform within the clients environment. This is a founding and hands-on leadership role. You will establish the operating model help set the standards for how implementation work is scoped priced staffed and delivered and build a small team around it. You will work closely with executive leadership and the broader business to make it real.

What You Will Do

Build the professional services team for systems implementation

• Define the operating model: service offerings engagement structure delivery methodology governance and handoffs between New & Expansion Growth Product and Customer Success.
• Set standards and templates for scoping estimation staffing change control and project close-out and make sure they are used consistently.
• Establish clear role definitions skill levels and career paths for implementation consultants project managers and solution architects.
• Define the metrics that matter (utilization margin schedule and budget variance scope-change capture customer satisfaction) and run the business against them.

Own scoping SOWs and commercial discipline

• Partner with New Logo Expansion Growth and Finance to structure implementation budgets and SOWs that reflect the true effort required with realistic assumptions defined deliverables and clear exclusions.
• Establish a disciplined change-order and SOW-amendment process so that scope growth is identified priced and approved rather than absorbed.
• Review and approve scope and pricing for large or complex deals before commitment.

Lead delivery on complex enterprise deployments

• Serve as director and escalation point for the largest highest-risk implementations including multi-module multi-region and multi-system programs.
• Guide solution design integration approach (ERP HRIS IAM data platforms and other enterprise systems) data migration and change management.
• Hold delivery teams accountable for schedule budget quality and customer outcomes and resolve issues early.

Build and lead the team

• Hire and develop a small high-caliber team and scale it deliberately as demand grows.
• Coach delivery leads and consultants and establish a culture of accountability craft and customer focus.
• Determine the right mix of internal staff and partner or subcontractor capacity and manage those relationships.

Be a senior voice to customers and the business

• Engage customer executives and sponsors as a credible system implementation leader setting expectations and building confidence in our ability to deliver at scale.
• Provide input to Product and Leadership on what large customers need and on lessons learned from delivery.
• Work with Growth leadership to position our implementation capability in strategic pursuits.

What You Bring

• 12 years experience in consulting systems implementation or professional services
• 5 years experience managing and leading the delivery of professional services in the EHS mgmt. systems and/or EHS digital platforms space.
• Direct experience building scaling or materially reshaping professional services or implementation practices (offerings methodology pricing resourcing and delivery governance).
• Strong commercial acumen: you have scoped priced and negotiated SOWs managed change control and been accountable for engagement margin and profitability.
• Executive presence with the ability to earn trust with customer executives internal leadership and delivery teams.
• Bachelors degree or equivalent experience.

What Success Looks Like

First 90 days

• Assess current implementation practices active engagements and staffing and identify the highest-impact gaps and risks.
• Establish relationships with Strategic Subscriber Collaboration (SSC) team members Growth Finance Product and Customer Success.
• Propose the target SI operating model initial role and skill-level framework and scoping/SOW standards.

First 612 months

• Measurable improvement in scope capture delivery predictability and margin on large deployments.
• Senior-level ownership of the portfolio of largest most complex implementations.
• Operating model scoping standards and change-control process in place and consistently applied on new deals.
• Initial core team hired and onboarded.

Why This Role

• A rare chance to build a services capability from the ground up with visible executive sponsorship.
• Real influence with how the company packages prices and delivers its work.
• Meaningful mission: helping organizations protect their people communities and the environment.

Questions about the position Please contact our HR Team at

#LI-Hybrid

Required Experience:

Exec