US-Business Pro

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Business Pro youre part of a team thats passionate about helping businesses succeed. The Business Pro develops and grows relationships with high-potential business customers and builds loyalty by maintaining those relationships. You have strong business and sales acumen and knowledge of Apple products and services key Small Medium Business (SMB) industries business challenges and trends in your local serve as a resource and mentor for the broader team and help support an environment where business is integrated into Apple Retails culture. You partner with leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive.

Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs identifying ownership opportunities presenting products and services and educating them on relevant ways to as the go-to expert on business solutions and mentor the team on business customer needs and in business sessions briefings workshops and events by identifying and recommending unique offerings to fit customers business with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer plan and forecast business performance through account management pipeline building and opportunity management using Customer Relationship Management (CRM) and other process mastery of all Retail Business programs and offerings to guarantee compliance with policies and other tasks as needed including but not limited to providing customer service and support in your line of to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in your work location and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work extensive business solutions experience with Apple products and proficient in the local language both written and spoken (sign language supported).

You can:nShow a track record of strong performance and results in technology or business solutions effectively and tailor your communication style to different in a fast-paced environment and make timely decisions sometimes under tight deadlines and rapport and work effectively with both internal and external customers including business owners and excellent organizational and process management skills the ability to set priorities and responsiveness to customer excellent learning negotiation interpersonal and customer service from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries technology trends and navigate and use new tools and systems.