Unified Communications (UC) Engineer Baltimore, MD
Job Location:
Baltimore, MD - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.
Description:
Tyto Athene is looking for a Unified Communications (UC) Engineer to support a critical initiative to support our Federal customers migration from a legacy telephony systems to Microsoft Teams. This position handles the planning deployment configuration maintenance and troubleshooting of the Microsoft Teams Phone System ensuring seamless communication and collaboration.
Responsibilities:
- Planning and supporting deployment of Microsoft Teams-based UC solutions.
- Setting up and managing call queues auto attendants and other telephony features
- Configuring and supporting MS Teams for different devices including desktop phones especially Poly CCX models. This includes setting up phone Configuration Profiles Common Area Phones Zero touch login.
- Diagnosing and resolving issues related to MS Teams including call quality problems call routing issues and device connectivity problems.
- Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
- Engineering support during deployment.
- Troubleshooting issues including diagnosing SIP reaces and call ladders.
- Other Duties as Assigned
Qualifications:
Required:
- Strong understanding of VoIP telecommunications environments
- Strong understanding of Microsoft Teams-based solutions including Direct Routing PSTN connectivity and call queues.
- Experience resolving complex service problems performing expert maintenance and installs configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting Teams and telecommunications solutions.
- Architecture and technical support documentation skills
- Good communication skills
- BS or equivalent experience with telecommunications services.
- At least (3) years of experience administering Microsoft Teams.
- Microsoft Admin Center Entra Intune Teams Admin Center PowerShell.
- Public Trust (Suitability)
- Must be willing to work at customer site in Baltimore MD
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education experience certifications and other requirements and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision 401(k) match Paid Time Off STD/LTD/Life Insurance Referral Bonuses professional development reimbursement and parental leave.
Tyto Athene is a trusted leader in IT services and solutions delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domainsNetwork Modernization Hybrid Cloud Cybersecurity and Enterprise ITempowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience Tyto Athene proudly support Defense Intelligence Space National Security Civilian Health and Public Safety clients across the United States and worldwide.
Required Experience:
IC
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
