Unified Communications Operations, Associate Princeton

About this role

BlackRocks Unified Communications (UC) Operations team plays a key role in keeping our people and offices connected. The team manages collaboration applications globally including provisioning incident resolution monitoring and vendor management.

UC Operations is part of BlackRocks Technology & Operations organization which is responsible for the end-to-end management of BlackRocks operating and technology platforms. The organization provides services that support the product and trade lifecycle and enhance client and employee experiences with a focus on operational excellence and risk management.

As a Unified Communications Operations Associate you will provide advanced day-to-day support for global telephony voice recording and trading communication systems. You will coordinate telecommunications services across business teams support office projects and maintenance activities and help manage complex incidents and technology changes.

You will also lead initiatives that improve service delivery and team capabilities while serving as a mentor who provides technical guidance training and support to colleagues.

In every role at BlackRock youll be expected to apply sound judgement and critical thinking to solve complex problems adapt as the business evolves and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities:

• Perform telecommunications administration and provide advanced support for incidents and service requests coordinating resources to restore service within agreed service-level commitments.
• Conduct post-incident root-cause analysis and document findings through knowledge articles operational guidance and knowledge-sharing sessions.
• Plan coordinate and oversee telecommunications changes in accordance with change-management procedures with a focus on managing risk and minimizing business disruption.
• Participate in an on-call support rotation and provide remote or onsite support outside regular business hours when operationally required.
• Partner with business teams vendors and technology stakeholders on office projects system maintenance and user acceptance testing with occasional travel when required.
• Identify and lead service-improvement initiatives developing effective solutions and coordinating resources deliverables and deadlines.
• Mentor team members by providing technical guidance training and support that strengthens team capability and service delivery.

• Demonstrated experience supporting telephony and voice services including Cisco Control Hub Webex Calling and Cisco Internet Protocol (IP) telephone systems.
• Knowledge of contact-center trading-floor voice and voice-recording platforms including Cisco Webex Contact Center IPC turret systems or Verint recording platforms is preferred.
• Strong analytical and troubleshooting skills with the ability to learn new technologies adapt to changing priorities and develop effective solutions in a dynamic environment.
• Experience supporting end users and collaborating with business teams vendors and telecommunications carriers to resolve complex service and circuit-related issues.
• Experience leading technology projects supporting change-management activities and mentoring or training team members.
• Proficiency with Microsoft Office applications and strong written and verbal communication skills including the ability to present technical information clearly.
• Financial-services experience and a bachelors or comparable technical degree are preferred; equivalent practical experience will also be considered.

For Princeton NJ Only the salary range for this position is USD$95000.00 - USD$127500.00 . Additionally employees are eligible for an annual discretionary bonus and benefits including healthcare leave benefits and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role location and firm department and individual performance.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock AI has long been part of how we work enhancing decision-making improving operations and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn prepare and work more effectively; but during our interview process we want to focus on getting to know you through your own experiences thinking and judgment. To support you weve provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

To learn more about BlackRock please visit . We also encourage you to get to know us on LinkedIn Instagram YouTube X and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.