Unified Communications Administrator, FT, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Performs basic to intermediate troubleshooting maintenance configuration moves adds and changes of multiple Unified Communications solutions Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. Assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects upgrades and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents problems and requests within the defined Prisma Health IT service level agreements.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Healths values: Inspire health. Serve with compassion. Be the difference.

• Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements. Appropriately escalates unresolved issues

• Performs moves adds changes project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities.

• Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects.

• Provides documentation support for Unified Communications Contact Center and Legacy Voice systems.

• Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor manager director or executive.

Minimum Requirements

• Education - Associate degree

• Experience - Five (5) years related work experience.

In Lieu Of

• In lieu of the education and experience requirements noted above an equivalent combination of work/academic experience and certifications may be considered.

Required Certifications Registrations Licenses

• Network Certification preferred

Knowledge Skills and Abilities

• Ability to design and implement functional networks

• Ability to configure manage and maintain essential network devices

• Ability to use devices such as switches and routers to segment network traffic and create resilient networks

• Ability to identify benefits and drawbacks of existing network configurations

• Ability to implement network security standards and protocols

• Ability totroubleshoot network problems

• Ability to diagnose restore repair and replace critical Cisco networking and system devices at customer sites. - Preferred

• Ability to support the creation of virtualized networks - Preferred

Work Shift

Day (United States of America)

Location

Tuomey

Facility

Corporate

Department

ITS Unified Communications

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.