UKG Director

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

About the Role

The UKG Director collaborates with UKG practice leadership and business development to lead the end-to-end UKG consulting services. This includes owning revenue margin client satisfaction and the delivery quality of engagements. This leader drives enterprise sales oversees engagement management and delivery execution and scales the practice through repeatable methodologies and top-tier talent. The Director is accountable for both commercial outcomes (new bookings cross-sell renewals) and operational excellence (on-time delivery utilization quality).

Key Responsibilities

Sales & Growth

• Own annual bookings and revenue targets; facilitate the go-to-market plan for UKG services
• Partner with UKG RSM Business Development and other RSM teams to co-sell and expand market presence.
• Drive account-based growth: land adopt expand and renew strategies; build executive relationships to unlock multi-tower multi-year engagements.
• Define and refine service offerings to meet market demand and improve win rates and margins.

Engagement Management

• Establish and enforce engagement governance: scope control change management risk/issue management and executive steering cadence.
• Oversee portfolio health across all active projects; ensure delivery plans are realistic staffed and aligned to client outcomes.
• Sponsor strategic accounts and complex programs; serve as executive escalation point to safeguard scope timeline and client satisfaction.

Delivery of Services

• Ensure delivery excellence: on-time on-budget implementations with measurable value realization for clients.
• Institutionalize delivery frameworks playbooks and accelerators for UKG solutions
• Strengthen PMO and QA functions drive standardization in methodology documentation testing and readiness.
• Champion data governance integrations and change management best practices across implementations.

Practice Leadership & Operations

• Build and develop a high-performing team (consulting solution architecture integrations PMO and managed services).
• Manage forecast utilization margin capacity planning and billability; optimize resourcing and bench.
• Implement measurable KPIs and dashboards; run weekly cadence (pipeline bookings delivery risks financials).
• Participate in talent strategy: recruiting onboarding certification pathways performance management and career development.
• Maintain compliance with contractual obligations data privacy and security standards.

Preferred Qualifications

• 10 years in professional services for enterprise software with several years experience owning revenue delivery and client success.
• Deep experience with UKG Pro and UKG WFM across HCM Payroll and Workforce Management implementations.
• Proven track record delivering multi-phase programs (global rollouts complex integrations change management).
• Demonstrated success in building and closing complex services deals ($1M) managing portfolios and scaling practices.
• Strong financial acumen (pricing margin management utilization).
• Executive presence with excellent communication negotiation and stakeholder management skills.
• Experience with Private Equity/M&A advisory and transaction-related services delivery
• Experience with UKG alliances and ecosystem partners
• Familiarity with UKG certifications and product roadmap.
• Background in managed services for UKG solutions.
• Experience in industry verticals (e.g. healthcare retail manufacturing public sector) with workforce management complexity.
• Bachelors degree in business HRIS IT or related field; MBA or equivalent experience a plus.
• Ability to travel up to 25% throughout the US and Canada

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

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At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.