UI Professional I
Job Location:
Baltimore, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position is eligible for a hybrid telework schedule of up to two (2) days per week contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.
- Provide excellent customer service while answering questions and completing applications for unemployment insurance benefits.
- Explain and interpret the laws governing unemployment insurance to employers claimants and the public in a professional and courteous manner over the phone. Address issues related to general eligibility appeals procedures severance pay holiday pay confirmation of return to work and other relevant topics.
- Collect and enter information to complete a claimants telephone application for unemployment insurance benefits.
- Communicate with other states via the UIMAIL-ICON Network when necessary to handle complex interstate claims.
- Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
- Identify investigate and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date.
- Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
- Verify the accuracy of the claim once the filing process is complete
Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Notes:
1. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.
- Experience with benefits review and determination
- Experience working with Microsoft Excel and Word
- (6) months of experience processing claims.
- Experience in call center
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only; however the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc. or World Education Services Inc. 1- or .
The assessment may consist of a rating of your education training and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
This is a full-time permanent position and eligible for full State benefits which include:
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans status.
If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via email to Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.
Completed applications required documentation and any required addendums may be mailed to:
MD Dept. of Labor-Office of Human Resources
Attn: 26-/ (UI Professional I/SA)
100 S. Charles Street
Baltimore MD 21201
TTY Users: call via Maryland Relay
The MD State Application Form can be found online.
Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
Unclear Seniority
